Enterprise Ireland’s top tips for entering the Singaporean market

Singapore, the gateway to SE Asia, is the regional business hub for ASEAN and the wider Asia Pacific region, providing stability and highly educated workforce, making it the perfect location to create a base.

If you are considering doing business in Singapore, please be sure to explore our top tips to enter the market below and also be sure to reach out to our team in Singapore

  • Singapore’s English dominated business environment and business-friendly legal and tax systems give Irish companies at every stage of development the opportunity to establish a business presence in Singapore at relatively low risk.
  • Singapore’s highly-educated workforce, political stability, excellent air transport links, developed infrastructure, transparency in business operations and Western business practices mean that many companies adopt a “hub and spoke” approach, using Singapore as a base from which to access opportunities in neighbouring markets.
  • Singapore’s business language is English and it is spoken throughout the island among all ethnic groups.
  • Singapore has the highest per capita spend on healthcare in ASEAN, which averages 4% of GDP, and this is expected to increase annually as the Government seeks to invest in quality healthcare infrastructure and services making it an attractive market for medical device and life science companies.
  • Singapore is seeing increased activity in the Life science sector. There are opportunities for client companies currently selling into the pharma and medical device supply chain in Ireland as many of the same global multinationals also have strong presences in Singapore e.g. Roche, Pfizer, GSK.
  • Singapore is a top-three global financial centre and therefore a key market for companies involved in financial services and fintech. Key activities include FX, wealth management, commodities trading, hedge funds & treasury.
  • There are over 210 banks and approx 1200 Financial Institutions registered in Singapore. Notable changes in the financial sector include the liberalisation of the banking market with the awarding of five digital banking licences in December 2020; the launch of the Variable Capital Company as an entity for new investment funds in Singapore, and the embrace of fintech and automation by the sector in enhancing competitiveness and innovation.
  • Punctuality is a sign of respect in Singapore. It is best to inform your Singaporean counterpart if you will be late.
  • Modesty and humility are key values in Singapore, therefore it is important not to “oversell” during initial meetings with Singaporean counterparts.
  • The decision-making process in Singapore is done collectively and up through the hierarchy, and therefore it may take more time than you are used to.
  • Over 200 Irish firms are already active in this market thanks to EI assistance, contact the local MA here.

For more be sure to check out our Going Global Guide 

If you would like to know what to prepare ahead of your first MA call, click the graphic below

Key questions to ask at your Dutch Market Advisor meeting

This is an open discussion between you and one of our trusted Market Advisers, to discuss your business and the export opportunities that lie for you in the region. Below are some suggestions of questions to ask your MA, to learn more about the Dutch market, and the supports we can offer you.

  • What resources do you need? Enterprise Ireland can help entrepreneurs and businesses to scale and reach their potential, let it be from funding support, market insights, or finding the right contacts through international networks. Ask your MA what they can do to help you scale your business and enter the market prepared, confident and supported.
  • What are the opportunities in the market for your business? Ask your MA which opportunities lie within your sector, and how best to leverage these growth opportunities for your business.
  • What should the next steps be? Discuss forming a plan towards global exporting – have an open discussion and together plan objectives, goals and discuss what time frames to expect. Next steps may include further market research and discovery, funding applications or buyer introductions.

Set up a call with our team in Amsterdam and be sure to check out our Going Global Guide.

Enterprise Ireland’s top tips for entering the Dutch market can be viewed by clicking the graphic below.

Pestle & Mortar CEO Sonia Deasy

Read how Irish skincare company Pestle & Mortar is perfecting sales around the world

Kildare woman Sonia Deasy and her husband Padraic have always had global ambition in business. Unfortunately, their first enterprise, a highly successful photographic studio, couldn’t deliver it.

“No matter how much we did, we knew we couldn’t scale it,” says Sonia.

Photography did, however, provide the inspiration for a business that could scale. In 2010, while attending a trade conference in the US, Sonia watched other photographers at work.

“We were always photographing normal people but at these events, other photographers were photographing models and they’d bring along make-up artists. I’d see them prepping their skin before the shoot. I noticed that a lot of models don’t have good skin. They’re up late and work really long hours.”

The make-up artists were using a product that seemed to have a transformative effect.  On further investigation, she discovered it contained a super ingredient, hyaluronic acid.

Though HA is common now, at the time it was almost unknown in Ireland. Where it was available, it cost hundreds of euro.

Deasy reckoned there was enough of a gap in the market to make it worth her while to develop her own product, initially working with a laboratory in Taiwan, a contact she got through her brother.Pestle & Mortar product range

After three years in development, in 2014 she had a product ready to bring to market. She called the brand Pestle & Mortar, a nod to her heritage. Deasy’s parents are Indian and a family member was a ‘medicine man’, whose work crushing herbs inspired the name. It also captured both the best of what is natural with the innovation of science.

She and Padraic built an e-commerce website for what would be, she fully expected, an online only business.

 

Pestle & Mortar goes global

An early slot on a TV magazine show resulted in immediate sales however and calls from Brown Thomas and Arnotts followed. A subsequent stand taken at a cosmetics trade show at the RDS sold out and attracted 120 more retail stockists nationwide.

But it was an appearance on US shopping channel QVC that provided the business with its biggest fillip. It was the channel’s first Irish skincare brand and Pestle & Mortar sold out in just seven minutes. “It was monumental,” she says.

That led to its first international retail order, to supply Bloomingdale’s throughout the US. Today, Deasy regularly appears on QVC in London, helping to grow UK sales too.

Pestle & Mortar HQ in KildareWith the help of Local Enterprise Office Kildare, the business took on new staff and, in 2017, the couple closed the photography studio completely to concentrate on Pestle & Mortar.

Within 18 months, it had launched a second product. Today, it has an entire range, some of which were developed and manufactured in Germany but most of which are made in Ireland. “Because we are Irish-based, we felt we should have products that are made in Ireland and which use Irish ingredients. We are very proud of that,” she says.

Pestle & Mortar was the overall winner of the LEO National Enterprise Awards in 2019 but by the time it received the award it had already attained Enterprise Ireland High Performance Start-Up status.

In 2018, the company had revenues of €3 million, which Deasy predicts will double by the end of 2019. Some 30% of its revenues are generated online, with the rest coming via distributors and wholesale customers worldwide.

With Enterprise Ireland’s help, Deasy spent much of 2018 and 2019 developing its international distributor networks. “My commercial team was out in Indonesia, Dubai and China,” says Deasy, who today employs 27 staff.

The business moved from its original base, a 1500 sq ft converted photographic studio, into a new 10,000 sq ft facility in Kildare, giving it space to grow. She invested €500,000 in the fit out alone, to create a showroom fit for a worldwide brand.

 

Get support for market discovery

“Ireland has just 4.5 million people, our ambition is to think global,” says Deasy, who retains public relations agencies in London and New York to support the brand in those markets. Every three months she travels to both to meet with bloggers and influencers. “It’s all personal, it’s all hands on,” she says.

Enterprise Ireland facilitates this. “We wanted to transition from the LEO to Enterprise Ireland as soon as possible because we knew we could really use Enterprise Ireland’s resources. Thanks to its Market Discovery Fund, my commercial team has been out to its China office six times, which provides us with both contacts and office space,” she says.

“Distribution is key for us and Enterprise Ireland’s team helps us with contacts. If you choose the wrong distributor it can ruin your business in a country and even worldwide. Enterprise Ireland’s offices became our eyes and ears on the ground.”

When Pestle & Mortar recently won a global beauty product award in Dubai, at a ceremony she couldn’t attend, “Enterprise Ireland staff collected our award for us”.

All of the support Enterprise Ireland provides helped to reinforce Deasy’s belief that she was doing the right things. “It confirms the fact that this is what you should be doing, you should be going global, and ‘we can help you do that’. That is the message you get from Enterprise Ireland.”

Today Pestle & Mortar retails in the US, UK, Sweden, Denmark, Thailand, Indonesia, Russia, Hong Kong and China, as well as the UAE. What’s more, “We’re only starting,” says Deasy, whose medium term plan is to grow turnover to €40 million.

From there, the sky’s the limit. That’s the beauty of a scalable business. “If you can get to €40 million you can get to €100 million. After that it’s just numbers.”

Learn how the Market Discovery Fund can support your diversification plans.

Key questions to ask at your US Market Advisor meeting

Ireland would fit into the US 130 times over and as you probably know there are cultural differences between the north and south, as well as the east and west coasts. For this reason, it’s important not to treat the US as one market, instead view it as 50 markets with four time zones. 

You should keep the following questions front of mind when having your first meeting with our dedicated team. 

  • What is the awareness of Ireland in this state?
  • What are the core sectors and what sectors should I avoid in this state?
  • Will I need a local partner company?
  • What kind of obstacles should I expect when entering the market in this state?
  • What local competitors are active in this market?
  • What taxes, charges or hidden costs should I be aware of?
  • Are there any social/political instabilities in this state that could affect my business here?
  • Are there any environmental instabilities in this state that could affect my business here?
  • What social norms should I be cognizant of when engaging in meetings with local people?
  • Will I need to set up an office in the state?
  • Will I need to hire local staff?
  • Can I relocate Irish staff in this region?

Set up a call with our team in the US today 

For more be sure to check out our Going Global Guide 

Enterprise Ireland’s top tips for entering the US market can be viewed by clicking the graphic below.

Enterprise Ireland’s top tips for entering the Dutch market

The Netherlands is active worldwide in providing creative and sustainable solutions for global challenges relating to water, food, energy, health, environment, and security, this thriving economy welcomes foreign business and is a great starting point for clients who wish to enter the Eurozone.

If you are considering doing business in the Netherlands, please be sure to explore our tips to enter the market below and also be sure to reach out to our dedicated team.

  • Dutch is the national language of the Netherlands, but they are very open to conversing in English, with 90% of the population speaking it. Although a translator may not be crucial at first, it is considered a sign of good intent to have local people and services involved on the ground.
  • In Dutch business culture, meetings are important and famous for their traditional ‘Afspraken’, (crucial discussion opportunities.) The Netherlands has led the shift towards remote working long before the Pandemic, and are well prepared for digital meetings, something that is of increasing importance in today’s age. Come dressed relatively formally and you’ll fit right in.
  • The Dutch are masters in logistics, and home to world-class seaports, airports, and railway systems. You also have access to 170 million consumers at your fingertips, and not only that, NL is ranked no.1 in the world in digital connectivity, something that should be embraced.
  • Decide on a route to market: Joint ventures and acquisitions can be a successful route to market in the Netherlands, gaining you a foothold and bringing on board established contacts and market knowledge.
  • Like Ireland, the Netherlands relies heavily on exports. As a result, they are naturally more open to international trade, making it very possible to sell directly. That being said, export strategies that include a local partner are usually more successful and foster a consistent presence.
  • Trust the Process and embrace the economic and cultural benefits that the Netherlands has to offer. A global pioneer in several markets this is an ideal location to step into Europe.
  • Understand that sustainability is key: At present, the Corporate Tax rate is 20% on the taxable amount up to €200,000 and 25% on excess, worldwide. The environment is important to the Dutch, and reliefs are provided for companies who value sustainability.
  • Be prepared and know your competition: It is important to do your market research. This is a highly competitive landscape, with 15,000 foreign companies competing in a country smaller than Ireland. Luckily, our world-class Market Research Centre can assist you with valuable market intelligence to help shape your strategy.
  • Be innovative: in the Netherlands, it is important to be forward-thinking and competitive. Make sure you have a strong value proposition and stand out from the rest.
  • Finally, do your research! Explore the different resources available from Enterprise Ireland to delve deep into the market and really understand the opportunities and challenges that will arise. Our world-class Market Research Centre provides countless market reports, and MA’s are happy to help with market-related requests.

For more be sure to check out our Going Global Guide 

If you would like to know what to prepare ahead of your first MA call, click the graphic below

East Africa

Silicon Savannah beckons for exporters keen to capitalise on East Africa growth

Lisa Kallback, a trade representative for Kenya at Enterprise Ireland, describes exciting opportunities heating up for Irish exporters in East Africa.

The Rift Valley in East Africa is generally thought to be the area in which modern humans first appeared. Fast forward 200,000 years and this Cradle of Humankind has been reborn economically.

Three of the top 10 fastest-growing economies in the world in 2017 were located in East Africa. The African Development Bank (AfDB) has forecast growth of 5.9% in the region this year and 6.1% in 2019, with Djibouti, Ethiopia, Kenya, Rwanda, Tanzania and Uganda all reporting GDP growth in excess of 5%.

Why East Africa is on the radar of Irish exporters

Trade between Ireland and Africa is also on the rise, forecast to reach €24 billion by 2020. In 2018, as in every year since 2012, East Africa will be the continent’s fastest-growing region.

It is little wonder then that the region’s burgeoning middle class, estimated to comprise about 10-15% of its 430 million-strong population, is on the radar for exporters.

While agriculture is an area in which many Irish companies have enjoyed success, opportunities also abound in other high-value sectors, such as healthcare, fintech, and ICT.

Nairobi, Kenya’s capital, is at the heart of East Africa’s transformation. Indeed, its reputation as an ICT hub has earned Kenya the moniker Silicon Savanah.

 

Opportunities in the Silicon Savanah

Mobile money technology was pioneered in Kenya. The electronic wallet service – which allows users to store, send, and receive money using their mobile phone – has transformed how many Africans receive their pay and spend funds. The service is actively used by an estimated 66% of all adults in Kenya, Rwanda, Tanzania, and Uganda.

Dublin-based provider Oxygen 8 offers mobile payment solutions through their Tola subsidiaries in Kenya, Mozambique, Tanzania, Uganda, and Rwanda, as well as Ghana in West Africa. Group CTO Shay Hamilton explains, “The economies in East Africa are growing quickly. Of course, some will be coming from a low base but the emerging middle class means there are more opportunities to come and sell, particularly in the digital space, due to the prevalence of tolled mobile infrastructure, coupled with the mobile payments services.”

Key advice for Small and Medium Enterprises looking to break into East African markets is to ensure you have a strong local partner.

Ruth Barnes is Director of Commercial Operations at Vitro Software, which provides medical records software to the fast-growing private health sector. She says, “We have a partner in Kenya and work very closely with them. But even when you have a partner, it’s hugely important to make the trips and be on the ground there. They are an extremely warm and affectionate people. The relationship is all important and you need to invest time in building those relationships first of all.

Pricing is another issue that Vitro has focused on. “African people are very tech savvy. They’re open to innovation but price has to be achievable because, while growth in East Africa is strong, they are still developing countries. If you’re willing to be a bit flexible in terms of your model and pricing, there are opportunities.

Peter McEntee, of telecoms software provider Nasc Technologies, draws parallels between opportunities in East Africa today and those in Ireland in the 1990s. “A lot of the telecoms software we started out doing was suited to helping telecoms companies in developing countries, and specifically, to Africa. We’ve since developed a range of software for fibre deployments as well, and there is a lot of fibre deployment happening in East Africa, similar to Ireland in the 1990s when the market opened up and new players came in.”

The modern reality of East Africa is much changed from the West’s image of the region in the late twentieth century.

Enterprise Ireland can help exporters with an eye on the savvy Silicon Savannah to identify sectors and opportunities, make introductions to potential partners and buyers, and advise on important procedures, market entry barriers and license requirements. For more information contact Lisa.Kallback@enterprise-ireland.com.

 

This article was originally published in the Sunday Independent.

ProDig agri machinery

ProDig invests in the future as it continues to do the heavy lifting

As the use of digital technology to improve farming efficiency increases, it can sometimes be forgotten that advances in more traditional areas of agriculture remain as important as ever.

Machinery is the original agritech. Innovations that reduce the physical workload for farmers are as old as agriculture itself and are vital to the sector’s profitability in every market.

ProDig Attachments prides itself on doing the heavy lifting. From its base in County Carlow, the company introduced its expertise in manufacturing machine attachments for the construction sector into agriculture 10 years ago and quickly built a reputation for the quality and versatility of its machinery.

Donny Nolan, co-founder and director of ProDig, explains: “ProDig has a strong focus on multi-purpose machinery. We produce attachments that will do the job of three traditional attachments, so the farmer only has to buy one. These attachments also make the feeding process easier, faster and more economical.”

ProDig’s product range includes shear grabs, shear buckets, bale handling attachments, folding grass forks, hi-tip buckets, and bag fillers – all of which are designed and manufactured at the company’s purpose-built factory.

ProDig agri attachment

Donny says: “Our products are pitched generally at the top end of the market. We don’t make cheap equipment. We manufacture on a quality basis and on the basis of a long lifespan for an implement, so we look at the mid to top range of the market. There are a lot of manufacturers in Eastern Europe, China and cheaper economies that we don’t really try to compete with. We look to create implements of top-end quality, innovative products.

“We distribute through importerships. We try to have one single point of importership in a region, whether that be a state in the USA or an entire country. For example, in Germany, we have one importer for the whole country and they in turn the distribute to the dealer network.

 

Strong export strategy

“We’ve got nine or 10 export markets and we also have some markets that we export to on a one-off sale. For some of our unique attachments, the likes of bag-filling units, we export to markets where we have one-off sales going direct to end-user customers. This would be to countries including India, Thailand and South Africa.”

It is a model that has served ProDig well. Consistently growing sales of its broad range of products in various export markets is testament to the quality and effectiveness of the machinery ProDig makes. Indeed, the company has big plans for further growth, spearheaded by a major investment to expand its manufacturing facilities at its Bagenalstown base in County Carlow.

Donny says: “We started an expansion plan in mid-2018 and that’s really kicking into place now. We’re expanding our existing production areas. We’re installing new capital items – new fabrication bays, new welding bays, some new machinery, some new robotic systems.

“It is quite a substantial investment. Over a three-year period, we’re looking at an investment of €1.5 million in the business.”

As with the machinery it makes, ProDig has put considerable energy into planning and preparing its expansion plans and the company is confident that the demand for their machinery is there.

Donny explains: “All our existing markets are expanding all the time, as we are. Our German market is expanding, our New Zealand market is expanding. We have several markets that we’re looking to move into over 2019-2020. We’re currently looking at increasing our presence in the USA, and we’re planning to do feasibility studies on the French and Australian markets.

“This investment will give us an increased manufacturing capacity of 40% and this will help us reach these markets.”

 

Focus on R&D drives innovation at ProDig

For ProDig’s customers, the investment and increased capacity also means enhanced innovation to improve and create new machine attachments.

“As part of our three-year investment, starting from the middle of this year, we’re running a new R&D programme to look at several new products,” Donny says.

The focus of the R&D programme will be the same for ProDig as it has been for the past 10 years: to help farmers do the basics better.

Donny explains: To innovate within those basic tools and come up with new ideas and faster solutions for the basics – the attachments, bailers and other tools – is vital. If you make the basics better, you make the overall better.”

Doing the basics better is very much in the company DNA at ProDig, while the company’s continuing growth and expansion plans demonstrate the importance of innovating and constantly-improving machinery for farming.

 

Learn more about Enterprise Ireland’s innovation supports. enabling companies to develop new market opportunities and maximise their business performance. 

Innovating for Recovery: CW Applied Technology

On the first episode in our new series Innovating for Recovery, we are joined by the Managing Director of electronics company CW Applied Technology, John O’Connell. In response to the Covid-19 crisis, CW Applied Technology designed and manufactured a portable Room UV-C Steriliser. 

The portable steriliser is designed for virtually any room that needs air and surface disinfection, including sterile areas, laboratories, unoccupied patient room. On the show, we discuss, the origins of the idea, and its variety of uses, particularly during the Covid-19 pandemic.

 

Languages Connect logo

The importance of multilingualism

The drive for new markets shines a light on the importance of multilingualism. Julie Sinnamon, CEO Enterprise Ireland outlines why language matters.

Ireland’s small, open economy depends heavily on being able to trade internationally. The global dominance of the English language has worked to our advantage but with Irish companies looking to export into even more diverse markets, the need to acquire more languages has never been more important.

Recognising the cultural value of communicating in the buyer’s local language and developing a workforce with foreign language expertise can improve relationships and increase efficiency when entering new markets.

Learn how Enterprise Ireland can support your business with the Market Discovery Fund

 

Irish Innovation arab health Middle East

Irish Innovation in robust health in Middle East

Clare Roche, Market Advisor for Middle East & North Africa at Enterprise Ireland, describes the enormous opportunity for Irish exporters in the MENA region.

If you look past the headlines about fluctuating oil prices and political instability that tend to dominate global coverage of the Middle East & North Africa (MENA) region, you will find a growing healthcare sector in which spending is expected to reach $150 billion by 2020, according to Deloitte.

In January, 20 Irish companies participated at Arab Health, the largest healthcare exhibition and conference in the region, and the second largest such event in the world. Arab Health has become a strategically important event that enables established companies in the region to build on their existing market presence and gives new companies and high-potential start-ups a holistic overview of the market environment and opportunities, as well as providing access to key players and potential partners.

Middle East healthcare challenges and opportunities

The MENA region faces a variety of healthcare challenges, including the provision of sufficient hospital and primary care facilities to its growing population, and the prevalence of lifestyle diseases such as diabetes and cardiovascular conditions. Governments in the region are injecting large funds, while encouraging collaboration with companies in the private sector, to build new hospitals and clinics and update existing infrastructure. There are currently almost 350 hospital projects under development in the region, of which nearly 70 projects are worth more than $100 million each. (Source: Alpen Capital)

The United Arab Emirates (UAE) and wider MENA region offer a dynamic market in which demand for new solutions complements the innovative products and services of Irish companies. The continued expansion of the healthcare sector in the Middle East in particular offers a number of exciting opportunities for Irish companies. Ireland is recognised as a Centre of Excellence for world-class innovation and Irish companies already have a strong track record across the Middle East, particularly in sub-sectors such as medical devices, health IT, and diagnostics.

With a predominately import-based medical device market, there is a strong preference for European-made products and technology. As the only English-speaking member still committed to the EU, more and more Middle East-based healthcare organisations are turning to Ireland as a trusted source of innovative medical solutions. There is also a strong appetite for new and disruptive technologies, particularly in areas such as Artificial intelligence (AI) and robotics. Ireland is regarded across the region as a world leader in development in these fields. 

Among the success stories at this year’s Arab Health event were Aerogen, who opened their first Middle East commercial office in Dubai. Aerogen is seeing growing demand in many markets but has seen outstanding growth across the entire Gulf region. John Power, Aerogen CEO and Founder, comments, “There’s a really great opportunity for us in the Middle East. It is an extremely important market for Aerogen and we look forward to strengthening our commitment here over the coming years.” Irish skincare company Ovelle Pharmaceuticals also officially launched their range of products in Life Pharmacy, the UAE’s largest pharmacy chain with 130+ outlets across the country.                            

Irish companies interested in pursuing opportunities should be aware that the region’s healthcare environment is highly competitive. The time frame and commitment required to secure a first contract or establish a market presence can be extensive. Preparation, patience and perseverance are key to success. Relationships are important and ‘wasta’ (an Arabic word meaning connections or influence) can go a long way, with a trusted and local partner often essential to doing business.  

Traditionally, focus for Irish companies entering the market has centred on the UAE and Saudi Arabia. However, we are also seeing growing opportunities for Irish companies in lesser developed markets, such as Oman, Jordan and Kuwait. With a rapidly developing economy, Oman has a number of high-profile hospital projects in the pipeline valued at over $3.2 billion. Enterprise Ireland is also increasing activity in Egypt, the second largest economy in the Arab world, with a population of 95 million and a strong demand for life sciences and pharmaceutical technologies.

Clare Roche is Market Advisor for Middle East & North Africa at Enterprise Ireland.

This article was originally published in the Sunday Independent.

How Dublin’s Novaerus helps the world to breathe easier

The soaring heat of 2018 highlighted the value of clean water. In Ireland, it was scarcely a matter of days before blue skies and barbecues were replaced by water shortage warnings and hosepipe bans.

Even in a country in which it rains much of the time, there was little grumbling about these restrictions. We understand the complex effort and investment required to ‘create’ water that is fit for human consumption.

Water grabs headlines. But there is another natural resource, just as important to human health, that until recently has been taken largely for granted – the air that we breathe.

Why the quality of indoor air matters

“It’s only recently that we’ve become aware that the quality of our indoor air is not as good as we thought, and is contributing to poor health and infection,” says Kieran McBrien of Dublin-based Novaerus.

“This problem is compounded by the fact that we humans spend most of our time indoors, where air gets trapped and endlessly recycled,” he says. “Each human being is shedding thousands of skin cells every hour, throwing off billions of micro-organisms every minute, and we’re breathing it – all of it.”

For humans who spend most of their time indoors – especially vulnerable populations like children, the elderly, and the sick – particulate matter and contaminants in indoor air can exacerbate asthma, allergies, and chronic diseases, and directly lead to viral and bacterial infections.

This is the problem Novaerus was founded to address. Operating mainly in the healthcare sector, the company has patented a plasma technology that reduces the airborne pollutants which lead to health problems like infection, allergies, asthma and irritation.

Novaerus manufactures a range of portable devices that can be found in hospitals – operating theatres, ICUs, emergency rooms, patient wards, construction areas – as well as elderly and child care facilities, schools, and emergency response vehicles, anywhere in fact that the quality of air can detract from human health, productivity and wellbeing.

Standing up for air quality

Kieran McBrien, Senior Vice President for International Business Development, has been with Novaerus since its foundation and says that in the early days, the main obstacle the company faced was an unwillingness to accept that anything was wrong with the air quality.

“In hospitals, for example, most hygiene standards still don’t apply to air quality so it’s an easy one to ignore,” he says. “That’s despite a mountain of scientific evidence showing that pathogens can travel for long distances on the air currents that swirl around hospitals and other buildings. As long as the air is moving, so is the bacteria.” These bacteria and viruses can transmit infection via the air or they can fall on to instruments or surfaces to contaminate hands.

“Some markets are more accepting that air quality is an issue,” McBrien says. “We started in the US where we targeted the elderly care sector, and today we have a significant number of installations that are helping to reduce the instance of respiratory illnesses and other airborne issues. We’re also branching out through hygiene programs in schools.”

The firm has also gained traction in Africa, Eastern Europe and particularly Asia – in South Korea, for example, a staggering 80% of all ambulance rescue vehicles now carry Novaerus technology. (Novaerus is also one of only two companies to pass stringent air sterilisation standards set by the South Korean government to enter operating theatres.)

Reaching global distribution

Having started small, Novaerus is now operating in the big time. Sales of the portable devices are expected to grow by 40-50% this year and the company is targeting markets including China, Germany, Japan and India next year and beyond.

Distribution is handled by a global network of partners, mostly in the healthcare sector, who pitch and sell the proprietary technology into hospitals, clinics, ICUs, operating theatres, anywhere there are people whose immune system is compromised – including the staff whose daily attendance is integral to the business operation.

Innovation is the driving force behind this success – “our whole operation revolves around R&D,” says McBrien – and the company has an enviable facility including fully-equipped labs at its HQ in the DCU Innovation Centre, Dublin. (The company also has a US base.)

A decade or so on, however, Novaerus has not forgotten the role played by Enterprise Ireland in its growth. “Enterprise Ireland got involved with us at an early stage and helped us to find distributors in the US, Asia, Europe and the Middle East, most of whom are still with us, says McBrien.

“The effort that Enterprise Ireland puts in to help Irish companies is just fantastic,” he says. “Setting up trade missions, getting small companies onto the big stage, opening doors, where else would you get it?”

McBrien, a native of Belfast with a background in business and languages, is also adamant that being Irish on the global stage is an advantage. “For us, there’s the whole tech side of things where [Ireland] has a very good reputation,” he says. “The Irish are seen as friendly people, very receptive and good to do business with.”

Key questions to ask at your Spanish and Portuguese Market Advisor meeting

The combined population of Spain and Portugal is more than 10 times that of Ireland, while Iberia’s landmass is 7 times larger than Ireland’s.

If you are considering doing business in Spain or Portugal, your first step should be a call with our dedicated team.

  • What do you need from me to move this forward? Enterprise Ireland works with clients who have the potential to make an impact, by connecting with buyers and finding opportunities in the market. Irish client companies play a great role in this process too. To make the most of your opportunities in the Spanish and Portuguese market, ask your MA what you can do to move the process forward and ensure success.
  • What kind of timeline are we working with? Different markets work on different timelines. Winning business in this market requires dedication over time; developing your relationship with a buyer in Spain or Portugal is as important as any business negotiation. Ask your MA what kind of timeline you should expect when entering this market. That way you can be prepared for the different steps and milestones in the process.
  • What should our buyer persona look like? Knowing who you want to sell to in this market is very important. It is essential to understand the dynamics of your target market. With the help of your MA, decipher what your buyer persona looks like and work to adapt your pitch to that persona. While this can vary within the market (especially in Spain’s autonomous regions), legitimate and specified buyer personas can be useful in identifying who to approach in market first.

Enterprise Ireland is committed to helping Irish firms succeed in global markets and have industry experts on hand, ready to help you access the Spanish market.

Our Market Advisors are always available to support you and provide business expertise and on-the-ground knowledge.

For more, download our Going Global Guide

Enterprise Ireland’s top tips for entering the Spanis and Portuguese markets can be viewed by clicking the graphic below.