Pestle & Mortar CEO Sonia Deasy

Read how Irish skincare company Pestle & Mortar is perfecting sales around the world

Kildare woman Sonia Deasy and her husband Padraic have always had global ambition in business. Unfortunately, their first enterprise, a highly successful photographic studio, couldn’t deliver it.

“No matter how much we did, we knew we couldn’t scale it,” says Sonia.

Photography did, however, provide the inspiration for a business that could scale. In 2010, while attending a trade conference in the US, Sonia watched other photographers at work.

“We were always photographing normal people but at these events, other photographers were photographing models and they’d bring along make-up artists. I’d see them prepping their skin before the shoot. I noticed that a lot of models don’t have good skin. They’re up late and work really long hours.”

The make-up artists were using a product that seemed to have a transformative effect.  On further investigation, she discovered it contained a super ingredient, hyaluronic acid.

Though HA is common now, at the time it was almost unknown in Ireland. Where it was available, it cost hundreds of euro.

Deasy reckoned there was enough of a gap in the market to make it worth her while to develop her own product, initially working with a laboratory in Taiwan, a contact she got through her brother.Pestle & Mortar product range

After three years in development, in 2014 she had a product ready to bring to market. She called the brand Pestle & Mortar, a nod to her heritage. Deasy’s parents are Indian and a family member was a ‘medicine man’, whose work crushing herbs inspired the name. It also captured both the best of what is natural with the innovation of science.

She and Padraic built an e-commerce website for what would be, she fully expected, an online only business.

 

Pestle & Mortar goes global

An early slot on a TV magazine show resulted in immediate sales however and calls from Brown Thomas and Arnotts followed. A subsequent stand taken at a cosmetics trade show at the RDS sold out and attracted 120 more retail stockists nationwide.

But it was an appearance on US shopping channel QVC that provided the business with its biggest fillip. It was the channel’s first Irish skincare brand and Pestle & Mortar sold out in just seven minutes. “It was monumental,” she says.

That led to its first international retail order, to supply Bloomingdale’s throughout the US. Today, Deasy regularly appears on QVC in London, helping to grow UK sales too.

Pestle & Mortar HQ in KildareWith the help of Local Enterprise Office Kildare, the business took on new staff and, in 2017, the couple closed the photography studio completely to concentrate on Pestle & Mortar.

Within 18 months, it had launched a second product. Today, it has an entire range, some of which were developed and manufactured in Germany but most of which are made in Ireland. “Because we are Irish-based, we felt we should have products that are made in Ireland and which use Irish ingredients. We are very proud of that,” she says.

Pestle & Mortar was the overall winner of the LEO National Enterprise Awards in 2019 but by the time it received the award it had already attained Enterprise Ireland High Performance Start-Up status.

In 2018, the company had revenues of €3 million, which Deasy predicts will double by the end of 2019. Some 30% of its revenues are generated online, with the rest coming via distributors and wholesale customers worldwide.

With Enterprise Ireland’s help, Deasy spent much of 2018 and 2019 developing its international distributor networks. “My commercial team was out in Indonesia, Dubai and China,” says Deasy, who today employs 27 staff.

The business moved from its original base, a 1500 sq ft converted photographic studio, into a new 10,000 sq ft facility in Kildare, giving it space to grow. She invested €500,000 in the fit out alone, to create a showroom fit for a worldwide brand.

 

Get support for market discovery

“Ireland has just 4.5 million people, our ambition is to think global,” says Deasy, who retains public relations agencies in London and New York to support the brand in those markets. Every three months she travels to both to meet with bloggers and influencers. “It’s all personal, it’s all hands on,” she says.

Enterprise Ireland facilitates this. “We wanted to transition from the LEO to Enterprise Ireland as soon as possible because we knew we could really use Enterprise Ireland’s resources. Thanks to its Market Discovery Fund, my commercial team has been out to its China office six times, which provides us with both contacts and office space,” she says.

“Distribution is key for us and Enterprise Ireland’s team helps us with contacts. If you choose the wrong distributor it can ruin your business in a country and even worldwide. Enterprise Ireland’s offices became our eyes and ears on the ground.”

When Pestle & Mortar recently won a global beauty product award in Dubai, at a ceremony she couldn’t attend, “Enterprise Ireland staff collected our award for us”.

All of the support Enterprise Ireland provides helped to reinforce Deasy’s belief that she was doing the right things. “It confirms the fact that this is what you should be doing, you should be going global, and ‘we can help you do that’. That is the message you get from Enterprise Ireland.”

Today Pestle & Mortar retails in the US, UK, Sweden, Denmark, Thailand, Indonesia, Russia, Hong Kong and China, as well as the UAE. What’s more, “We’re only starting,” says Deasy, whose medium term plan is to grow turnover to €40 million.

From there, the sky’s the limit. That’s the beauty of a scalable business. “If you can get to €40 million you can get to €100 million. After that it’s just numbers.”

Learn how the Market Discovery Fund can support your diversification plans.

Discussing business opportunities

Scaling into Europe for business success

A growing number of Irish companies are blazing a trail into Europe. Here’s why.

If ever there was a time to diversify and seek opportunities in new markets, for Irish businesses the time is now.

As a member of the Eurozone, Irish firms are well positioned for market diversification. Although launching into a new market carries risks, the Eurozone offers several advantages.

First, there is easy access to 340 million people in 19 states that share the single currency. There is the Eurozone’s stable economy that, as a bloc, will continue to grow a further 1.3% through 2019. The benefits of single currency should not be underestimated, offering zero currency risk without fluctuating exchange rates or conversion costs.

Trade in the Eurozone also benefits from the absence of tariffs and customs, while a common regulatory environment means that Irish goods and services comply with EU legislation.

 

Irish companies in Europe

Irish companies have blazed a trail into Europe before, for these reasons and more. At Enterprise Ireland’s Eurozone Summit earlier this year, Irish firms described how diversification has proven to be the key to growth. Among them was Irish workwear company Portwest, who warned that when a single client went under, they lost 35% of their business.

“It taught us a hard lesson about diversification,” said Orla Hughes, the firm’s European Commercial Manager. “If we didn’t expand to Europe, we would have 50% of our business now.”

That move 15 years ago, has seen the firm build out its sales model through distributors, and Hughes believes the Eurozone offers huge potential. “In our top 10 Eurozone countries, we have 4,500 customers or distributors of our products. When it comes to the Eurozone, even though we have been there 15 years, we feel we have only scratched the surface. Of the 60 trade shows we did worldwide last year, 35 of them were in the Eurozone. It’s got enormous potential for us.”

There were key learnings for Portwest as it hit new markets with its workwear range. For instance, in Germany, orange hi-visibility workwear vests are typically the preserve of refuse collectors, so local differences can affect sales, said Hughes.

 

Some Irish start-ups have seen success by taking their first steps in Europe.

When ParkPnP, a parking marketplace, conducted market research, it found strong competitors already in its target market – the UK – so opted instead to move directly into the European space, with the densely populated Benelux region firmly in its sights. By acquiring a local Belgian firm in the same space, it quickly acquired market share and, importantly, local market knowledge.

CEO Garret Flower described the critical importance of doing market research ahead of launching into a new territory: “You are immediately drawn to Germany because of the scale. It sounds huge.

“But dig a little deeper and you find that Germans don’t pay for their parking via apps; 90% of them still prefer to pay by coin.

“When we looked at Europe, we saw it was very much a greenfield, so we believed that if we could get to market first, we could grow quickly to maximise unused parking space with our solution.” ParkPnP CEO, Garret Flower 

The decision to locate in Belgium paid off, and the firm has adopted a franchising model to branch into the Netherlands.

“Having done it this way, we feel we have a solid foundation to roll out across Europe and can now go into France and Germany. Franchising with local players, for us, we felt was, and is, the best way to roll out. It gives us speed and speed helps us to scale.”

In order to successfully tap into Eurozone markets all elements of new market entry preparations are required: market research to select the market with the best opportunities, a value proposition that matches the new market and highlights your competitive advantage, the right route to market, and the resourcing of people, skills and funding to make it happen.

Enterprise Ireland’s world-class Market Research Centre has extensive resources to aid your research, while our Excel at Market Intelligence programme will advise how best to conduct market research.

Our Market Discovery fund is a key financial support for new market entry, ensuring you have funding to research, get expert advice and conduct market study visits. GradStart provides up to 70% of two-year salaries for graduates with relevant market language skills.

Companies we support benefit from our market advisers’ near-unmatched knowledge of market dynamics, target buyers, networks and ecosystems across six Eurozone locations. When you’re ready to enter the market, we offer a key manager grant to help co-fund the salary of personnel with the right skills to work with market advisers and drive your diversification plans.

wind turbines

Gearing up for success in the growing UK offshore wind sector

Significant investment by the UK government and ambitious targets could create major opportunities for Irish businesses entering the UK offshore wind sector. Playing to your strengths is key to success, say industry experts.

Irish companies are in an ideal position to support and collaborate with the UK offshore wind industry, which recently received a big boost through a commitment made by the UK government to significantly expand its offshore wind industry. The ability to compete in what is now a global marketplace is vital to its success. This was the general opinion held by the industry leaders who took part in Enterprise Ireland’s Offshore Wind Forum and UK Industry Visit, which took place in Dublin in March 2019.

The event took place just a few weeks after the UK government announced ambitious plans to generate a total of 30 Gigawatts (GW) of offshore wind power by 2030 – a huge jump from the current operational capacity of 7GW. To fulfill such an ambitious target, over £40 (€45) billion will be invested in infrastructure. It’s also worth noting that the UK government has made a strong commitment to the investment regardless of the outcome of Brexit.

While a significant objective of the plan is to create jobs and regenerate rural coastal communities, therefore requiring local content (the plan aims for 60% local content), the offshore wind industry is a global marketplace, and the UK must engage globally in order to achieve such ambitious targets in a timely and cost-effective manner.

 

Competitive market

The race to find cheaper and more sustainable natural forms of energy is a global one, and not surprisingly, the offshore wind industry is a very competitive marketplace – and that competition is showing no signs of slowing down. Irish companies can find themselves competing with an established European supply chain, along with global entrants emerging from Asia, the Middle East and North America. So how can Irish companies stand out?

Alan Duncan of Scotia Supply Chain, and a speaker at the Enterprise Ireland Offshore Wind Forum, commented: “There’s no point in Irish companies being a ‘me too’. They must work out what they’re good at and play to those strengths.”

This was a general theme at the forum – but as showcased by Duncan and other speakers, Ireland has impressive strengths in several areas, and has an excellent reputation for innovation across key sectors. Thanks to our extensive marine heritage and history, Irish companies tend to be particularly strong and innovative in the areas of marine consultancy, offshore survey provision, technical authority and geotechnical services. With wind farms now being built further offshore and environmental challenges becoming ever more challenging, these services are becoming more and more vital. With the growth of floating offshore wind, the demand will be even greater.

Irish companies also possess strengths in the areas of high voltage engineering and civil engineering. Within the area of installation, which includes vessel design, ancillary engineering, component handling, port services and marine coordination credentials, Irish companies are considered extremely innovative and capable.

 

Meeting challenges

Building wind farms further offshore brings challenges beyond construction. Maintenance and repair work is time and capital intensive and the ‘race to zero’ (in terms of human interaction with turbines) is well and truly on. Finding innovative ways to reduce repairs and ensure wind farms are operating optimally is an area of real growth, with industry actively looking for the tools and services to expand the life cycle of assets.

Remote monitoring and data analytics are areas of strength for Irish companies, owing in large part to Ireland’s strong historical capability in the IT and IoT sector as well as our focus on technical innovation. Finding ways to gather data and remotely monitor assets is highly sought after and an area of the offshore wind industry that the Irish supply chain is poised for and ready to excel in.

However, when asset inspection and repair work is required, Irish companies can also deliver, with subsea cable repair and topside inspection and repair strengths.

Importantly, the UK industry has recognised the capability of Irish companies in these and other areas and is keen to work with them in order to find solutions to the challenges that lie ahead. This was evidenced by the number of offshore wind developers and top tier contracting companies that attended the forum, including SSE, Jan De Nul, EDF Renewables, and EDP Renewables. The key, says Duncan, is for Irish companies to work out where they fit within the supply chain and play to their strengths.

There is also power in numbers. Enterprise Ireland has launched an offshore wind cluster, which includes approximately 35 Irish SMEs that are in a prime position to meet the challenges posed by the expansion of the UK offshore wind industry. With over 80 companies earmarked by Enterprise Ireland for involvement, this cluster is sure to grow both in number and capability. The cluster also facilitates internal knowledge sharing and partnerships to place Ireland in an even stronger position to support the UK’s ambitious wind power plans.

For further information on Enterprise Ireland’s offshore wind cluster plans, please contact Darragh Cotter at: darragh.cotter@enterprise-ireland.com

 

Evolve UK – Food and Drink Manufacturing Webinar

 

This webinar forms part of the Evolve UK Webinar series and examines the UK Food and Drink Manufacturing sector with expert insights provided by Fintan O’Leary, Managing Director, Levercliff.

Hosted by Kevin Fennelly of Enterprise Ireland UK, key points include:

  • An overview of the UK food and drink manufacturing sector

  • How Covid-19 has impacted the sector

  • The buyer sentiment in the Food and Drink Sector

  • The opportunities and challenges for Irish suppliers

  • The post-Brexit outlook in UK Food and Drink

Key questions to ask at your US Market Advisor meeting

Ireland would fit into the US 130 times over and as you probably know there are cultural differences between the north and south, as well as the east and west coasts. For this reason, it’s important not to treat the US as one market, instead view it as 50 markets with four time zones. 

You should keep the following questions front of mind when having your first meeting with our dedicated team. 

  • What is the awareness of Ireland in this state?
  • What are the core sectors and what sectors should I avoid in this state?
  • Will I need a local partner company?
  • What kind of obstacles should I expect when entering the market in this state?
  • What local competitors are active in this market?
  • What taxes, charges or hidden costs should I be aware of?
  • Are there any social/political instabilities in this state that could affect my business here?
  • Are there any environmental instabilities in this state that could affect my business here?
  • What social norms should I be cognizant of when engaging in meetings with local people?
  • Will I need to set up an office in the state?
  • Will I need to hire local staff?
  • Can I relocate Irish staff in this region?

Set up a call with our team in the US today 

For more be sure to check out our Going Global Guide 

Enterprise Ireland’s top tips for entering the US market can be viewed by clicking the graphic below.

Water Sector

Time for the water sector to embrace innovation

In late February 2019, Enterprise Ireland held a water innovation seminar in Dublin, collaborating with Wet Networks, an Arup and Water Research Centre (WRc) initiative – the first time the organisation held an event outside the UK.

The seminar brought together UK water utilities and their top tier contracting partners with Irish innovators keen to collaborate to overcome significant challenges.

The seminar addressed the sector at a crucial moment, as it faces into its most challenging regulatory period so far, Asset Management Period 7 (AMP7), which runs from 2020-2025. Water sector executives heard from Irish businesses offering a range of solutions in a series of innovation presentations

During AMP7, water companies in England and Wales expect to invest £50bn in service improvements. Among other aims, utilities plan to increase resilience to drought, cut water bills by 4% on average, and cut leakage by more than 16% over five years.

 

Innovation crucial to water sector during AMP7

Water company delegates at the seminar were clear – a focus on innovation will be crucial during AMP7. For instance, companies do not yet know how they will cut leakage by 16% but are acting on the belief that innovation will provide a solution.

Dr. Fabio Bacci of Glan Agua described the importance of the event in connecting water companies with innovators: “This type of forum is absolutely essential and fundamental for a successful innovation project”.

Glan Agua advocates for the value of combining resources. For a recent project in London, the company collaborated with project partners Mota-Engil and Blücher in order to bring its carbon-based synthetic absorbent for the removal of metaldehyde and other micropollutants from the domestic water supply to market.

 

Saving energy

Several Irish companies in the sector are enabling massive reductions in wastewater sector energy use. The water sector in the UK currently accounts for 3% of the total national energy demand.

One of the most sought-after start-ups in the Irish water treatment sector is OxyMem. Its membrane-aerated biofilm reactor (MABR) technology uses significantly less energy than traditional waste water oxygenation systems, which use large compressors to diffuse oxygen into water.

Wastewater needs oxygen, as the biology in the water that removes pollutants requires oxygen to live and grow. MABR delivers oxygen to wastewater in a similar manner as the human body does to cells, said John McConomy of OxyMem: “In your body, you have approximately 50,000 miles of blood vessels. That’s enough in one adult to go around the world two times. One of the primary objectives of those is to deliver oxygen on a concentration gradient to all cells in the body. MABR does the same; it has tiny hollow gas-permeable tubes, but there are no perforations. This is not a filter. We put it in the wastewater. We pass air through it, the biology grows on it and it sucks the oxygen on demand.”

SMEs can be agile and think differently to large players, explained Michael Murray of NVP Energy. He showed delegates how NVP Energy’s unique low-temperature anaerobic digestion technology is enabling the move to low-temperature, low-stress wastewater treatment. Unlike traditional methods, NVP Energy’s system works without the need for water to be heated, saving considerable amounts of energy.

Michael explained that when the company was established, a major driver for him and his team was to use the business to positively impact the environment: “We wanted to challenge the status quo to offer our customers simpler alternatives, simpler solutions to wastewater treatment.”

 

Using data

Companies in the sector are experienced at handling immense flows of water but now face a less familiar torrent: that of data. The industry is experiencing exponential growth in this area, raising two main issues: how to manage the data, and how best to utilise it. Energy Elephant’s Joe Borza explained that the challenge will grow. He noted that, for a fraction of the cost of its competitors, Energy Elephant provides one AI-powered location for a water company’s data.

The value of data has becoming a pressing issue in almost every industry, and Gearoid Ó Riain of Compass Informatics said his company is exploring if anonymised mobile phone or transport data could be utilised in the water sector. The company has been working with large UK water company Severn Trent, providing it with a biosolids management system: “It’s a system that has been working very well and has been generating real value back to the water companies over recent years.”

 

Rising to challenges

Compliance is a second major challenge that water companies currently face. “You must do it, you spend a lot of time doing it, and it has the ability to cause untold grief and angst, as well as actually costing real money,” commented Klir’s Denis Neavyn. Many companies also bear additional responsibility, as regulators. Klir’s software assists with compliance processes, enabling companies to progress from reactive to proactive systems, keeping track of what licences must be renewed, when and by whom.

For water companies to meet these challenges, they must recruit and retain the most capable staff, but Billy Glennon of VISION Consulting believes many suffer from a “culture of resignation”. He noted a tension in the sector between how companies conform to the standards of the industry and the creation of a space where innovators can take risks. He advised that it can be difficult to complete projects in water companies and that managers tend to be risk averse: “When you ‘over process’ things and you ‘over control’ things, you reduce the capacity for innovation. We’re in the culture transformation business. What we do is we transform those kinds of environments into vibrant, entrepreneurial cultures.”

Read how Enterprise Ireland enables companies to develop new market opportunities with its Innovation Supports

Offshore wind energy

Significant opportunities for Irish companies in the UK offshore wind industry

Ambitious plans by the UK government mean that the country’s offshore wind industry is one of the most exciting and vibrant energy sectors in Europe, translating into exciting opportunities for Irish companies.

The UK offshore wind sector received a boost in March 2019. Under the government’s offshore wind sector deal, the country plans to generate 30 Gigawatts (GW) of offshore wind power by 2030 (approximately one third of the UK’s electricity needs), up from a current operational capacity of 7GW.

This ambitious plan requires a significant infrastructural investment of over £40 billion (€46 billion) and will require substantial collaboration with international supply chain partners. What’s more, the UK government has made a strong commitment to the investment, regardless of the outcome of Brexit. Given Ireland’s strong marine heritage and aptitude for innovation, the deal creates significant opportunities for Irish companies to collaborate with the UK offshore wind industry.

To promote Irish capability in the space, Enterprise Ireland has established an Offshore Wind Cluster, currently consisting of 30 companies. The cluster will promote communication and collaboration between cluster members and act as a primary vehicle for interaction with UK industry stakeholders and key buyers. The cluster will also provide members with the market insights required to maximise the potential for success.

 

Building on offshore wind success

The levelized cost of energy (LCOE) of offshore wind in the UK has dropped at pace over the last 10 years or so, and is now regarded as the cheapest form of clean large-scale new-generation energy relative to nuclear and gas.

This new deal looks set to build on that success, with several important aims for the UK economy. These include creating 27,000 skilled jobs, decreasing the cost of electricity to UK consumers by £2.4 billion (€2.8 billion), and transforming rural coastal communities into thriving hubs of economic activity and technological innovation. Part of the plan focuses on developing a new accreditation framework for apprentices and workers, which will equip the latter in particular with transferable and exportable skills.

As part of the deal, the UK government has committed to holding biannual Contracts for Difference (CfD) rounds, with 14GW confirmed capacity likely to be supplemented by four to five further CfD rounds releasing a further 16GW. Approximately 3-4GW is likely to be released each round, with 1.5-2GW build out per annum. To put this into an Irish perspective, Ireland’s largest single power station is Moneypoint, which has a 900MW capacity – almost 25% of total Irish generating capacity. This means the UK is aiming to have an annual build out of the equivalent of two Moneypoint power stations.

These are ambitious aims for the industry, and although one objective of the UK government is to create local, regionally dispersed employment (the deal aims for 60% local content), the offshore wind industry is a global one, and the UK must compete in the global marketplace.

Offshore wind is now also a key part of energy strategies in Germany, Belgium, Denmark and France, and deployment in Europe is likely to exceed 67GW by 2030 – a huge jump from the 16GW recorded in 2017. Each country is now looking for innovative solutions to key challenges and to drive down costs, creating substantial global opportunities for companies working across the sector.

 

Key challenges

The industry’s expansion has created challenges, and opportunities for the Irish supply chain lie in the provision of cost-effective and innovative solutions. With floating offshore wind also a rapidly developing technology, deeper waters and more difficult environmental conditions create additional and more unique innovation challenges.

Ireland has strong capabilities in several areas important in helping to meet these challenges, including survey provision and geotechnical services, maintenance and data collection. Innovation is integral in all of these areas, and with our strong IT, Internet of Things (IoT) and marine industries, Irish companies are increasingly at the cutting edge when it comes to bringing effective solutions to market.

The UK offshore wind industry is also increasingly aware of the strengths of Irish companies and innovators, as evidenced by the number of major offshore wind developers and top-level contracting companies who travelled to Dublin to attend the Enterprise Ireland Offshore Wind Forum in late March 2019.

Among the visiting companies to present were SSE, who has over 15 years’ experience in offshore wind, counting such projects as Beatrice, Seagreen, Dogger Bank and Greater Gabbard Walney among their development portfolio. SSE is also currently developing the Seagreen Zone; Phase One within the Zone includes the development of two offshore wind farms, Seagreen Alpha and Seagreen Bravo, located around 27km from the Angus coastline in Scotland, which have a potential combined capacity of up to 1.5GW. The company is aiming to start construction in 2021, with first exports in 2023. Phase Two and Phase Three will follow, with billions of pounds invested in each one.

Also presenting at the event was EDF Renewables. The organisation’s Head of UK Development, Sarah Pirie, spoke about the Neart na Gaoithe project, a £3 billion (€3.5 billion) capital project over its lifetime. Another major developer to present was EDP Renewables. The company highlighted opportunities in the Moray East and Moray West projects, both of which are looking for supply chain partners.

With UK developers and their top tier contracting partners eager to engage with the Irish offshore wind supply chain, it is clear that increased interaction and dialogue is key to collaboration between the industries in both countries.

For further information on Irish capability in the space, and to learn more about future Enterprise Ireland offshore wind cluster plans, please contact Darragh Cotter in Enterprise Ireland’s London office at: darragh.cotter@enterprise-ireland.com.

Map of EU with padlock

GDPR and Data transfer to or through the UK

The General Data Protection Regulation (GDPR) came into force on 25 May 2018 and unifies data protection law throughout the EU. It gives individuals control over their personal data and requires businesses and other organisations to put in place processes that protect and safeguard that data. The regulation also addresses the transfer of personal data outside the EU and EEA.

 

Dealing with the UK, USA and other third countries

GDPR came into sharp focus this year as a result of the UK’s withdrawal from the EU. GDPR still applies in the UK, however as it is now a third country it is subject to the GDPR rules governing the transfer of data outside the EU and EEA.

 

Data transfer to/through the UK

The first thing for firms to do is to establish exactly where their data goes. Companies may not realise that their cloud storage provider is actually located in Britain or Northern Ireland. Their pension schemes, payroll, healthcare plans may all be run out of the UK and involve the regular transfer of personal data. Workplace benefits databases could also be held in Britain or Northern Ireland. Even translation services might be covered if personal data is included in the material to be translated.

Having established that data is being transferred to the UK, the next step is to decide if that needs to continue. There may be options to look for another service provider in Ireland or another EU Member State and these should be explored.

Standard Contractual Clauses

If it is not possible or if it is too difficult to take this option, there is a ready solution to hand. There is a tool that can be used to solve this problem and it is available on the Data Protection Commission website. It is known as the standard contractual clauses (SCCs). This is a set of off-the-shelf clauses developed by the European Commission and which are recognised as an appropriate safeguard to ensure that firms remain compliant with GDPR.

The SCCs are already written and only require firms to fill in the blanks with their details. They can be appended to existing contracts and come into force when both parties sign them. Once signed, this enables firms to continue transferring data to the UK in full compliance with GDPR, and people still have their rights.

The data subject is also given certain specific rights under the SCCs even though they are not party to the relevant contract. Firms are also advised to update their privacy statements to indicate that the data is transferring to the UK under the terms of the SCCs.

The SCCs will cover most situations, but there are certain more complex cases where they may not apply. These are relatively rare, but firms in doubt should consult the Data Protection Commission or seek their own legal advice  to check out their particular situation.

There are also certain situations where the data transfer is not covered by contract. These include cases where data is being transferred from a UK Controller to an Irish processor for processing and then transferred back to the Controller. This has been a relatively routine process up until now, as the data remained within the EU at all times. The best advice for firms based in Ireland who find themselves in this situation is to look at the clauses within the SCCs and insert them into the service level agreement governing the activity. This will demonstrate an intention to be GDPR compliant in the new situation.

The same will apply to Irish shared services centres carrying out global back and middle office functions for multinational parents. They should update the terms of service to UK-based affiliates to include the SCCs.

 

Data Protection Policies

Some very large organisations use what are known as Binding Corporate Rules (BCRs). These are legally binding internal codes of conduct operating within a multinational group, which applies to transfers of personal data from the group’s EEA entities to the group’s non-EEA entities. The approval of BCRs can take a significant period of time and also, given the cost and complexity of BCRs, they are not a suitable transfer tool for most Irish companies.

The only remaining questions for Irish firms transferring data to the UK concern adequacy. Certain ‘third countries’, such as Japan, have received what is known as an ‘adequacy decision’ from the European Commission. This allows a cross-border personal data transfer from the EU to that country because it has been determined to have an adequate level of data protection safeguards compared to the EU. It could take some time before the European Commission completes its negotiations with the UK Government in order to deem the UK adequate as a jurisdiction to which data can be transferred under GDPR. Therefore, companies need to explore the options available to them when transferring data to the UK.

Enterprise Ireland’s top tips for entering the Dutch market

The Netherlands is active worldwide in providing creative and sustainable solutions for global challenges relating to water, food, energy, health, environment, and security, this thriving economy welcomes foreign business and is a great starting point for clients who wish to enter the Eurozone.

If you are considering doing business in the Netherlands, please be sure to explore our tips to enter the market below and also be sure to reach out to our dedicated team.

  • Dutch is the national language of the Netherlands, but they are very open to conversing in English, with 90% of the population speaking it. Although a translator may not be crucial at first, it is considered a sign of good intent to have local people and services involved on the ground.
  • In Dutch business culture, meetings are important and famous for their traditional ‘Afspraken’, (crucial discussion opportunities.) The Netherlands has led the shift towards remote working long before the Pandemic, and are well prepared for digital meetings, something that is of increasing importance in today’s age. Come dressed relatively formally and you’ll fit right in.
  • The Dutch are masters in logistics, and home to world-class seaports, airports, and railway systems. You also have access to 170 million consumers at your fingertips, and not only that, NL is ranked no.1 in the world in digital connectivity, something that should be embraced.
  • Decide on a route to market: Joint ventures and acquisitions can be a successful route to market in the Netherlands, gaining you a foothold and bringing on board established contacts and market knowledge.
  • Like Ireland, the Netherlands relies heavily on exports. As a result, they are naturally more open to international trade, making it very possible to sell directly. That being said, export strategies that include a local partner are usually more successful and foster a consistent presence.
  • Trust the Process and embrace the economic and cultural benefits that the Netherlands has to offer. A global pioneer in several markets this is an ideal location to step into Europe.
  • Understand that sustainability is key: At present, the Corporate Tax rate is 20% on the taxable amount up to €200,000 and 25% on excess, worldwide. The environment is important to the Dutch, and reliefs are provided for companies who value sustainability.
  • Be prepared and know your competition: It is important to do your market research. This is a highly competitive landscape, with 15,000 foreign companies competing in a country smaller than Ireland. Luckily, our world-class Market Research Centre can assist you with valuable market intelligence to help shape your strategy.
  • Be innovative: in the Netherlands, it is important to be forward-thinking and competitive. Make sure you have a strong value proposition and stand out from the rest.
  • Finally, do your research! Explore the different resources available from Enterprise Ireland to delve deep into the market and really understand the opportunities and challenges that will arise. Our world-class Market Research Centre provides countless market reports, and MA’s are happy to help with market-related requests.

For more be sure to check out our Going Global Guide 

If you would like to know what to prepare ahead of your first MA call, click the graphic below

Trevor Bishop UK Water

Senior water industry executive Trevor Bishop outlines opportunities as UK enters five-year plan

Following a keynote speech at the Enterprise Ireland and Wet Networks (an Arup and WRC initiative) Water Innovation Seminar in February, Trevor Bishop spoke to Enterprise Ireland to discuss key issues explored at the event. Bishop is Organisational Development Director with Water Resources South East in the UK.

 

Water companies in England and Wales face demanding requirements for Asset Management Planning Period 7 (AMP7), with the next five-year plan for the sector covering the period 2020-2025. The economic water regulator Ofwat has said that issues to be addressed include population growth, climate change and water scarcity. Companies must also deliver on a need for fairer pricing, water supply resilience, and environmental protection.

 

Bishop stresses that requirements present a major opportunity for innovators to connect with water companies. One of the biggest problems faced is leakage, with many companies committing to reducing leaks by around 15% during AMP7. Bishop said, “It’s a very significant challenge. The boards [of water companies] have shown high levels of ambition following challenges set down by regulators. However, these ambitions will require companies to go beyond what they know they can do and will rely on real innovation to deliver.”

“It isn’t always easy for an SME to work directly with a big water company. We need to make sure we can find the right partnerships, so that innovation can be used where it’s appropriate and we can share and learn better between us”.

 

Bishop outlines what lies beneath

Much of a water company’s asset base is below ground, the network of pipes. A significant challenge is that knowledge about these assets is often limited: “It’s very difficult to understand their condition. We all too often tend to only know that there is a problem when something starts to go wrong,” Bishop explained.

One area in which innovators can assist water companies include the need for technology to monitor performance, condition, bursts and damage: “We’re starting to see some breakthrough technologies that could actually be quite disruptive, with regard to these aspects, particularly the shift from performance to condition monitoring.”

Bishop mentioned the potential to adapt ideas from other sectors. As we know, modern cars now use an electric current that flows through the windscreen, allowing it to detect water drops, so that wipers activate when it starts to rain. We are starting to see people thinking about similar application in the pipe network to alert companies to condition and leaks.

As its name suggests, Water Resources South East is an alliance between six water companies from the south east of England. It faces some major challenges arising with AMP7 and will need to increase capacity by roughly one third through to 2050 while needing to reduce its traditional reliance on mainly rivers and groundwater.

Bishop commented, “Most catchments are effectively fully licensed in terms of abstraction, so we need to look for innovations, new and different ways to use water more effectively by conservation, demand management and leakage, but also by moving water from areas of service to areas of deficit, looking at desalination, looking at more reservoirs, looking at effluent reuse and recycling of water within basins, etc.”

 

AMPing up the pressure

Irish innovators should be alert to the opportunities arising from challenges created by AMP7. Bishop noted that, “Ofwat is going to be putting some pretty serious efficiency challenges on base operation expenditure for water companies and that’s going to drive a strong need for really good innovations. A lot of companies were very interested in what they were seeing and hearing from some of the innovators [at the Water Innovation Seminar]”.

He added that he was not just impressed by the Irish companies alone: “I was really impressed with the system in Ireland to nurture those innovations and to help drive them through to commercial organisations.”

 

Adaptive planning

Trevor believes that resilience is about thinking about things in combination: “You can’t plan for every single extreme that might happen but what you can do is take a much broader overview of what those risks look like and what best value interventions you can make to actually help mitigate a range of threats.”

One issue of concern for Bishop is the ability to source appropriately skilled people, as multiple large infrastructural projects are underway in the UK: “Some companies are starting their own skills academies. We’ve got an organisation called Energy Utility Skills, which includes water, looking at future trends in skills and capacity”.

Water companies have traditionally been seen as risk averse. Is now the time for a change in attitude? Bishop concluded, “If you’re thinking about drinking water quality, absolutely not. They need to be risk averse. The legislation is set that way and so they should be. With regard to some of the other challenges we face, you’re looking at genuine opportunities for innovation. You’re looking at taking risks, and companies are starting to show they can do that by making their commitment on leakage above what they probably know how to deliver.”

 

Insights from the UK water sector

Steve Quarmby, United Utilities:

United Utilities, in common with all water companies, has got to save something in the order of 8-10% of our capital spend. And that is expected to be delivered by innovative ways of working – the pathway to do that isn’t quite clear. The areas where we need to explore are defined but the means and the mechanisms are actually quite vague. Now, that’s quite inspiring and gives room for creativity but it’s also slightly scary because we don’t know what the answer is. However, I am optimistic because we do have a proven track record of having risen to all the previous challenges.”

 

Jon Brigg, Yorkshire Water:

“We’ve got a real challenge with phosphorus removal in the next five years under the Water Industry National Environment Programme (WINEP) challenge for 2020-2025. OxyMem technology [an Irish company who presented at the Water Innovation Seminar] doesn’t recover phosphorus but what it does is it creates capacity within a standing activator solution plan, which allows us to adapt half of the channel to phosphorus removal and a more concise footprint for nitrogen removal, the ammonia removal. It’s thinking about things slightly differently and with the NVP technology [another Irish company that presented at the seminar], again we’re looking differently at how we deal with small sewerage treatment works, and remote sewerage treatment works.”

 

Darragh Cotter, Cleantech Market Advisor based in Enterprise Ireland’s London office, commented, “It’s so important to have key UK water industry figures such as Trevor, Steve and Jon to Ireland to discuss the innovation challenges facing the sector.

“It gives Enterprise Ireland water and wastewater cluster members a clearer picture of the challenges and requirements facing UK water utilities. It’s also an important opportunity for Irish companies to showcase how they can collaborate with UK industry to help meet the stringent objectives set by Ofwat, the regulator. Exchanges like this are crucial for utility and supply chain engagement and are necessary to ensure that excellent Irish technology and innovation is at the forefront of sustainable water provision and management in the UK.”

Innovating for Recovery: CW Applied Technology

On the first episode in our new series Innovating for Recovery, we are joined by the Managing Director of electronics company CW Applied Technology, John O’Connell. In response to the Covid-19 crisis, CW Applied Technology designed and manufactured a portable Room UV-C Steriliser. 

The portable steriliser is designed for virtually any room that needs air and surface disinfection, including sterile areas, laboratories, unoccupied patient room. On the show, we discuss, the origins of the idea, and its variety of uses, particularly during the Covid-19 pandemic.

 

Female entrepreneurs show leadership credentials as they take it global

Increasing numbers of women are making the decision to turn great ideas into great businesses.

As aspiring female entrepreneurs find the pathway to success, they are also supporting and inspiring each other along the way, through mentoring and knowledge sharing initiatives such as Going for Growth and ACORNS. This support plays a vital role in fostering entrepreneurship for women in business, from the initial idea through to becoming an internationally trading company.

 

A sprinkling of fairy magic

It was as Ireland was emerging from the depths of the economic crash that Niamh Sherwin Barry turned what had been mostly a bit of fun into one of Ireland’s most iconic and successful toy exporting companies.

The Irish Fairy Door Company has sold more than 750,000 products worldwide but it started as a chat between friends at the kitchen table one evening in 2013.

Co-founder, Niamh says: “We had these little shapes that looked like doors, and we called them fairy doors, myself and my friend Aoife. We were just discussing what our fairies were doing and laughing about it and that got us and our husbands thinking that we could definitely make money out of this.

“Our Local Enterprise Office in South Dublin was just incredible. We got €78,000 in funding and it was totally business changing. We used it for developing the product, the website, and for marketing on social media. We had been sitting around the kitchen table making the doors ourselves but now we were able to take on carpenters to make the doors.

“The LEO also gave us lots of mentoring and support getting us ready to export, they were absolutely brilliant – and it continued when we transitioned to Enterprise Ireland.

“We’ve received €450,00 in funding so far – a third from Enterprise Ireland, a third from the bank and a third from a private investor – but there has also been mentoring and support for trade shows, particularly in the US and Canada, which are big markets for us.”

The Irish Fairy Door Company recently signed a “game-changing” global animation deal to bring the characters from its fairy stories to Wild Brain, a digital network with 50 million subscribers and a portfolio that includes brands such as Fireman Sam, Curious George, Shopkins and Ben 10.

Niamh says: “This product, this little piece of wood takes the child into their own imagination and has the potential and the capacity to stay in that child’s memory forever – and I don’t think there’s that much out there that would have that power.”

Niamh’s journey with the Irish Fairy Door Company has instilled in Niamh a belief that other aspiring female entrepreneurs can also turn their great ideas into great businesses.

“There is nothing stronger than one woman helping another – I really do feel that. The networks for women run by the LEOs and Enterprise Ireland are tremendous for providing support and belief that you can achieve your goals.”

 

Female entrepreneurs build confidence and support

Anne Reilly was a full-time mother and a part-time lecturer in Irish payroll and employment law when, in 2005, she founded her own company providing payroll services and information to local companies in Co Louth.

Going global wasn’t on Anne’s radar until she received a phone call from an Australian company asking if Paycheck Plus could process payroll for their employees in Ireland.

Anne realised that her company had the makings of something much bigger. She says: “I knew that if a company in Australia could find us and trust us to run their payroll here in Ireland, then other companies could too. But I didn’t really know how to go about getting into an international market or even a parochial market at that stage and I didn’t have a whole lot of business acumen in terms of entrepreneurship.

“I was dropping the kids to school one morning and heard that Louth Local Enterprise Office was having an open day and I decided that I would go there. That was a big deal for me, I was very nervous about going in to meet people in an entity like that because I wasn’t sure whether I’d be judged.

“They gave me five sessions with their business mentor, who explained to me how to go about setting and achieving objectives for myself and the business. That had a huge impact on me and gave me a lot of confidence.”

Today, Paycheck Plus has 17 full-time employees providing payroll services in Ireland and the UK for companies from 18 different countries. Last year, the company was named In-Country Payroll Provider of the Year at the Global Payroll Awards.

“I really do believe that without the help of Louth LEO in giving me that confidence and making me feel less alone, that would never have happened. It was a huge gateway into where we ended up going,” Anne says

Anne is now very involved in supporting female entrepreneurship through Going for Growth, an initiative for female entrepreneurs based on shared learning through roundtable sessions hosted by a female lead who has developed a large business. She is also a voluntary leader and special adviser with ACORNS, which promotes female entrepreneurship and job creation in rural Ireland.

“I think many women find it easier to ask other women for help than men do to ask other men for help,” she says. “I also find women very willing to share and that’s hugely instrumental in professional and personal development because the synergy of shared knowledge is so strong.”

 

Going global from Gorey

Vanessa Tierney leveraged 15 years of experience in recruitment for tech companies when she founded the smart-working matching platform Abodoo. It connects companies with remote working professionals globally through an intuitive technology system that also reduces unconscious bias in the hiring process.

Based in the Wexford LEO-supported Hatch Lab in Gorey, Abodoo received a priming grant in October 2017 but moved quickly into Enterprise Ireland’s High Potential Start-up Unit. The company already counts Shopify, Vodafone, and Apple as clients.

Vanessa says: “Abodoo is like a dating website for remote workers. Our system will feed companies and recruitment agencies with great matches but it’s all automated – there’s no human element to Abodoo.

“We’re matching on skills. You don’t know whether the person is male or a female and you don’t know how old they are – just if they have the right soft skills, hard skills, experience, salary expectations, and connectivity. Only after you invite the match into the recruitment process do employers find out if they’re a man or a woman, if they’re 50 or 25.”

Between angel investment and Enterprise Ireland and LEO support, Abodoo has raised more than €800,000 in funding and is currently conducting a first round of venture capital funding to raise between $6 million and $10 million before launching in the US early next year.

Vanessa says, “We’ve had more than 20,000 people and a hundred companies register on Abodoo and we’ve had hundreds of matches. The majority have been in Ireland with about 20% in England. However, there are 212 million skilled people unemployed globally for whom the traditional workplace doesn’t fit their needs. The VC funding is going to allow us to reach those people, get our matchings to a really superior level, and really grow internationally.”

Eliminating bias is a key element of Abodoo’s mission and Vanessa is conscious that there is still some way to go to level the playing field for female entrepreneurs.

“There’s been such an upward trend in support by Enterprise Ireland to female entrepreneurs but if you look at the space that I’m in – tech – representation remains low. I’m not meeting many women, and just 3% of venture capital money globally goes to female entrepreneurs.”

Enterprise Ireland is working with the LEOs to develop a new strategy for female entrepreneurship, which will address some of these issues. Sheelagh Daly, Entrepreneurship Manager (Regions) for Enterprise Ireland, believes that the strong links between the two organisations and an understanding of the vital role both play will be key to doing so successfully.

“There are still areas which pose more challenges for women who are setting up businesses,” says Daly, who is a former chair of the Network of Local Enterprise Offices and was the driving force behind the inaugural National Women’s Enterprise Day in 2007. “The new strategy will be focusing on confidence building, capability building, networking, and access to finance.”

For Vanessa, it is vital that women continue to support, learn, and drive each other forward.

“Women thrive when we can connect with another woman who’s been there done it,” she says. “I proactively reached out to successful Irish women who have gone global, and they have been phenomenally supportive and that is what has given me the confidence to go for it.”