How Payslip filled a gap in the multinational payroll market

“Enterprise Ireland provided great support through its fintech network. They enabled us to leverage international channels and acquire clients.”


Payslip Founder & CEO Fidelma McGuirk

Overview:

  • Founded in 2015, Payslip empowers multinational companies to standardise global payroll processes and manage international data, resources and vendors on a single platform.
  • Began its seed funding process and applied for High Potential Start-Up support in February 2018.
  • Since then, Payslip has acquired 23 clients across Europe and the US, including LogMeIn, GetYourGuide and Airbus, and the company has plans to increase sales by 400% in 2020.

 

Case Study: Payslip

As CEO and Director of Operations for an international tax company, Fidelma McGuirk was in charge of company growth and management across 21 countries. At the time, her company was using a variety of payroll service vendors. Frustratingly, she found no existing technology that could automate, integrate, and streamline their global payroll operations. So, she decided to create a platform to deliver this.

Payslip provides automation and integration technology to multi-national employers to standardise their global payroll management. Payslip technology integrates with human capital management and accounting/ERP systems, automating payroll processes and standardising global payroll data and reporting. With Payslip, multinational clients can centrally manage their global payroll operations with visibility, control and governance as they expand operations across borders.

Pre-launch, McGuirk and her team conducted robust market testing. They spoke to over 470 multinational employers, payroll providers, and international payroll associations, including the Global Payroll Management Institute in the US and the Global Payroll Association in the UK. McGuirk’s instincts were correct: there was a strong need for a new global payroll model with a focus on automation and standardisation.

In February 2018, Payslip began its seed funding process and applied for HPSU support. The start-up found solid support in its Enterprise Ireland Development Advisor (DA), who helped to guide Payslip through the application process. Once HPSU status was gained, the goal was to seek a strong investor partnership that would help grow the business and open international channels to multinational companies.

“HPSU offered us established, structured support,” says McGuirk. “As an organisation, they have international market experience—they’ve been through this journey before. They were able to arrange the specific introductions needed in foreign markets.”

Over the past two years, Payslip has acquired 23 clients headquartered across Ireland, Germany, The Netherlands, Denmark, and the US. Clients like Airbus, Teamwork, AMCS Group, Argon Medical Devices, LogMeIn, Phorest and others use the Payslip platform to manage and control global payroll for employees in over 60 countries. Sales increased 500% after the first year and McGuirk says the company has plans to increase by another 400% in 2020.

 

Educating the marketplace on the need for payroll innovation

Initially, the greatest challenge was helping potential investors and clients to understand how Payslip technology could disrupt and transform the market.

“What we were doing was different than what was done before, Payslip is a technology solution for global payroll, not a service for payroll calculations,” McGuirk says. “We had to educate the market and help people understand that we don’t compete with payroll service providers—we collaborate with them.”

Payslip brought something entirely new to the table: a technology solution to automate and standardise the global payroll process in a way that delivers central governance, while accommodating local country payroll nuances . Previously, the established industry players were traditional global payroll service offerings like ADP, Ceridian, and CloudPay. These service firms focus on delivering in-country payroll calculation and compliance expertise. According to McGuirk, there is no other platform that provides a single, end-to-end global payroll management solution like Payslip.

Payslip began acquiring early-adopter clients and interest was high among high-growth, technology-based companies. McGuirk says the first client was naturally the hardest to land. After that, things took off quickly. Thanks to the growing number of multinational companies who are going digital to achieve central governance, Payslip is now the leader in the new Gartner industry category of digital payroll services.

 

More markets, more clients

Payslip closed its Series A fundraising in February 2020 and, so far, all its initial investors have followed their investment in Payslip. McGuirk says that being a HPSU company will help it achieve its goal of continued international growth pointing out that Enterprise Ireland has resources in the right foreign markets. Their international teams have a good understanding of what is happening locally, which is crucial for market penetration.

“We intend to extend our reach into more markets and acquire more clients,” McGuirk says. “Our single focus is to continue growing our client base internationally from our headquarters in Westport, Co. Mayo. Enterprise Ireland is very supportive of this objective.

Part of Payslip’s growth plan includes the expansion of its sales and engineering teams here in Ireland to support those global aspirations. Working together with Enterprise Ireland and the HPSU team, McGuirk is confident that her company can optimise its commercial capabilities to capitalise on growth opportunities and gain market share.

Click here to learn more about becoming a HPSU or contact our Start-Up Enquiries Team to find out more.

Dmac Media Director of Sales

Dmac Media – attracting new talent with GradStart

Tech graduates are highly desirable and form a key part of our growth plans.  We had issues competing for that talent and GradStart allowed us to offer a much more attractive package to graduates.”

Dave McEvoy, Sales Director, Dmac Media

Overview:

  • Dmac Media is a web design agency offering a full suite of web solutions including web design, eCommerce platforms, content management and digital marketing.
  • With offices in Dublin, Sligo and Cork the company used Enterprise Ireland’s GradStart initiative to attract fresh graduate talent and drive business activity.
  • The GradStart programme offers salary support of up to 70% for the employment of graduate talent to assist companies when expanding into new markets.

1. What attracted you to get involved in GradStart?

Tech graduates are highly desirable and form a key part of our growth plans.  We had issues competing for that talent and Enterprise Ireland‘s GradStart allowed us to offer a much more attractive package to graduates.

 

2. What did GradStart allow you to do that you wouldn’t have done otherwise?

Bringing in fresh talent to our business allowed us to focus more heavily on business development as a daily activity rather than a paper based plan.

 

3. What challenges and/or opportunities did GradStart help you address?

With qualified personnel we had lower training and induction costs this allowed us to keep up in a fast paced sector in a sustainable way.  The challenge (as always) was finding the right graduates.

 

4. Which areas of the business did the graduate contribute to?

Our graduates have broadened both our technical skillset as well as our graphic design and process management skills.  The impact was noticeable from day one.

 

5. How did participating in GradStart impact your business positively?

GradStart gave us a headstart on developing new products which in turn has brought our entry into new markets considerably closer.

 

6. Were there any learnings from your participation in GradStart that you have taken forward into your business?

We have evolved from a company with very standard and fixed methodologies to one that is now willing to experiment and develop better strategies.

 

7. Would you recommend GradStart to your business peers? If so, why?

Yes, it gives you time to focus on the business rather than just working in the business.

Learn more about GradStart and how it can support your business growth.

Why ‘no’ is the most common word used in French business

France is the most visited tourist destination in the world. Almost 83 million visitors a year make the trip to one of the most culturally rich and diverse countries in the world – and it’s easy to see why.

But visiting as a tourist, as many Irish people do, only scrapes the surface of the French psyche. How France deals with visitors is not always the same as how French business is conducted and it is important to discern the difference.

Irish business culture has evolved into an open, often informal and flexible solution-based environment, driven both by Irish innovation and the requirements of multinational partners. Given that we are an export-driven economy, we are outward facing by default and used to finding bespoke solutions.

 

How French business culture differs from Ireland

It could not be a more contrasting picture in France. French business culture can appear formal to the point of excess, governed by layered hierarchy and tiered bureaucracy.

Combined with French pride in putting their native tongue foremost, it may appear, at first, a difficult cultural barrier to overcome.

At Enterprise Ireland’s most recent Ambition France event, Irish exporters shared first-hand experience of French business culture.

By following the well-trod path to the UK, the US and the English-language friendly Benelux regions, Irish firms could be missing out on opportunities to break into one of the world’s richest countries. France remains a €2.5trn economy, with consistent growth. It is the world’s seventh-largest economy and the third biggest in the Eurozone.

However, for an Irish business keen to enter France, who has done its market research and established its product fit, it will soon become clear why the formality and ‘red tape’ exists.

France loves detail. Bureaucracy is there to establish – and protect – quality. Rather than act as a barrier for entry to the market, it levels the playing field for all competitors. It also means negotiations can be lengthy, and unlike the transactional price-based nature of, for example, the Netherlands, quality and attention to detail will be weighted highly in French business.

“It can seem bewildering,” Michael Stack, Managing Director of Tricel, the Killarney-based composites manufacturer told the conference. 

“But the rules are applied fairly and squarely. No-one is trading within our market outside of the regulatory system. It’s not just a rules-based country, it’s a rules-based country where rules are enforced. That makes it fair for everyone.” says Stack.

 

How to do business in France

It’s why, when doing business in France, one of the most common words heard in meetings will be “Non”. This is not a negative but actually the first step on the road to “Oui”. “Non” forms the basis of a discussion with your intended partner or client that will deal heavily with specifics and navigating French regulatory compliance.

“No doesn’t always mean ‘no’,” Nicola-Marie O’Donovan, Senior Agile Coach from BlaBlaCar, told delegates. “It will likely be the start of a conversation. In Ireland, we tend to say ‘yes’ too quickly. In France, an argument is usually the precursor to a discussion.”

 Formality must not be disregarded, even in looser cultural environments, such as the tech sector. Resist the urge for small talk and never ask personal questions unless invited to do so.

Within French organisations, it would be expected to inform senior figures ahead of team members of developments, even if it would seem to be non-essential information. Protocol matters.

Language skills will be mandatory if an Irish firm is to deal successfully in France or deal with French business partners. French is preferred and having a native French speaker on staff sends a very strong signal of your intent. It is quite normal to have a presentation deck in English but the discussion in French.

Do not underestimate French pride in their language. Make the effort to have marketing and web material accurately translated, preferably by a native French speaker.

“We went to a trade show early on in our venture in France and set up our display with our banner in French but it contained a grammatical error. Every single person who walked by our stand stopped and pointed it out,” Stack told the conference.

 

Get support from Enterprise Ireland

Language can be resolved, of course, with key hires and outsourced translation. Enterprise Ireland’s own GradStart programme will part-fund salaries of individual graduates with a language qualification in the key market helping to get your own boots on the ground in-country, something the French value highly.

Being there matters, agreed Eoin Licken, the Grenoble-based Commercial Manager of Tekelek:

There is often surprise when a prospect sees me ringing on a French mobile, in French, and you can see the change of tone in the conversation as a result.” Eoin Licken explains.

If your product fit is right for France and you are prepared to adapt to French culture, be prepared for a rewarding foray into the market, said Stack. He added: “If you a want a market where you can compete, where quality is valued rather than cost, then you should seriously consider doing business in France.”

team discussing market research plan

Access premium business intelligence reports with the Market Research Centre

The main ways client companies can utilise the Enterprise Ireland Market Research Centre

 

If you are interested in entering a new market or diversifying into a new sector, Enterprise Ireland’s Market Research Centre can help. Read how you can best use this Enterprise Ireland support.

Conducting market research can help to reduce business risks and assist your company to map out its journey to growing exports. To support client companies, Enterprise Ireland has invested in access to premium business intelligence databases in Market Research Centres in Dublin and eight regional hubs.

But how can you best access the Market Research Centre? Follow these five steps to make the most of your time there.

 

  1. Create your research objective

First, consider what the information you need will be used for and in what type of resource it is likely to be found. Resources provided by the Market Research Centre include:

  • Market reports
  • Country reports
  • Industry and sector reports
  • Company listings for lead generation
  • Trend forecasts
  • Journal articles

All of this information and research is provided by respected publishers and can only be accessed by clients within the Market Research Centre. The Centre’s information specialists work with a range of providers to ensure your company has access to the most up-to-date knowledge available. Once your research objectives are clear, then you are ready to take the next step.

 

  1. Explore the databases online

Get a sense of the databases you would most like to access at the Market Research Centre online before you make an appointment. You can even search for specific report titles here. By preparing in advance, and checking in with the Market Research Centre before your visit, you can ensure that relevant material is available when you need it and that your time is spent efficiently.

 

  1. Book an appointment

Contact the Market Research Centre to discuss your research request and to arrange a visit to the main centre in Dublin or to any of the eight regional office hubs. Currently there are facilities in the following Enterprise Ireland regional offices: Athlone, Cork, Dundalk, Galway, Shannon, Sligo, Tralee and Waterford.

To book your appointment, contact:

Phone: (01) 727 2324

Email: market.research@enterprise-ireland.com

Opening Hours: Monday-Friday, 9am-5pm.

 

  1. Stay up-to-date and social

The Market Research Centre blog is the best place to find the latest information about resources. This includes the most recent reports available to Enterprise Ireland clients, arranged into categories that are easy to search. From country-specific reports to individual sector research and Brexit-focused news, visiting the blog regularly will give you a sense of the breadth and depth of research and information available to consult during your visit.

You can also follow the Market Research Centre on Twitter to stay up-to-date with its latest news.

 

 

  1. Get guidance from information specialists

One big advantage of using the Market Research Centre is that you’re no longer alone. The Centre’s knowledgeable information specialists are readily available to guide you towards the most relevant reports and databases for your needs. The Market Research Centre’s information specialists can also help you to determine which reports are most relevant to your needs, or assist you with developing a plan of action on which sector or country you should start researching.

Conducting the right market research is vital for businesses to maintain their competitive edge and enjoy successful export growth. With Brexit a reminder of the importance of diversifying and discovering exciting new export opportunities, get the right support from Enterprise Ireland’s Market Research Centre.

GradStart

5 ways GradStart can help you to attract and retain graduates

Talent is one of the business world’s most valuable resources. The ability to attract, recruit and retain, ambitious, highly skilled employees is a must for every Irish company aiming for success in exporting markets.

Irish companies with the ambition to grow exports, will benefit from developing a competitive edge to attract the motivated and highly skilled talent they need. Enterprise Ireland’s GradStart offers just that. In addition to financial support, GradStart provides invaluable guidance on how to attract, retain and build long-term relationships with graduates.

Here are five ways GradStart can help you.

 

1. Know your strengths

Competing for top talent can be difficult for SMEs, due to competition for skills in the marketplace. In some cases, smaller businesses can also lack a dedicated department to focus on skills attraction and promoting the company brand. However, it’s important for Irish companies to develop a talent attraction strategy and articulate the strengths that make them attractive employers for many graduates.

Helen McMahon, senior executive for Client Skills with Enterprise Ireland, comments:

“There’s something really exciting about working for an SME. Employees have access to more business areas than they might in large multinationals, where roles are often strictly defined. Graduates get the opportunity to work with senior management teams, have more exposure to a range of processes and systems, and the potential for more responsibility at an earlier stage in their career development. Above all, there’s a chance to really make a difference in a smaller company.”

Accessing GradStart helps companies to gain confidence and expertise in these benefits in order to market them to the highly skilled people that can help their business to reach the next level.

 

2. Define the role

Be clear about the skills your company needs and remember that it should include both hard and soft skills. Hard skills include technical expertise and knowledge of a particular system or a way of working. Soft skills, such as the ability to build relationships; work as part of a team, manage people effectively, and creative problem solving, are just as important.

Helen explains: “To apply for GradStart, a company needs to have defined a specific role for a graduate, and there must be an underlying business case for the role.”

For example, a company may want to attract a graduate with specific skills attached to a particular project. Not only must the company be clear in their GradStart application about why those skills are needed, but it should also be clear on the importance of the project to the company’s overall development and export growth. Clarity on the job role and project will make your company more attractive to discerning potential employees.

 

3. Build a career path

Bright ambitious candidates are interested in more than salary and perks. Particularly at the outset of their career, good candidates want to know that a job will enable them to develop their skills and expertise.

Helen adds: “It’s vital to show graduates that you are thinking of their career path as much as they are. You’re looking to build a long-term relationship and you need to show them that you are committed to helping them grow and develop.”

Investing in a good employee’s development is one of the best ways of ensuring they stay with your company. Research indicates one common reason people leave companies is that they feel they have stopped learning and developing. Very often, they go in search of new challenges, rather than more money.

As part of the GradStart programme, you are required to plan a career path for your potential recruit, the focus on which can also be attractive to potential candidates.

 

4. Think long term

If a graduate employee eventually leaves your company, it is often wise to maintain a strong relationship with them. Opportunities to collaborate may appear later, or a role that suits them perfectly may be created within your company in the future. A strong relationship with previous graduate employees can also be an on-going source of valuable industry intelligence.

Helen comments: “When you’re recruiting a graduate, you aren’t just selling the idea of joining your company, you’re selling the idea of becoming part of an industry or sector. You want them to feel that this is an exciting industry with lots of opportunities. Even if they do someday move on from your company, it can be very beneficial if they stay within your industry.”

 

5. Use recruitment tools

As part of GradStart, you will be supported through the graduate recruitment process. You will be encouraged to advertise your new position on Enterprise Ireland’s dedicated website for graduate offers and initiatives – gradhub.ie.  This site is directly linked to GradIreland, which has access to 80,000 graduates approximately. You can, of course, source a graduate yourself. It is important to remember that, to qualify for GradStart, the employee can’t have previously worked with the company or be working there currently.

 

What does GradStart offer?

GradStart provides financial support for a company to recruit up to three graduates for a duration of two years each. The support covers 50% of a graduate’s yearly salary, up to a maximum of €15,000 a year in grant aid (ie a salary of €30,000) for two years.

For graduates with proficiency in a language relevant to the business role, the grant increases to 70% of the salary, up to a maximum of €21,000 a year for two years.

It is available for Irish graduates or for overseas graduates, based either in Ireland or overseas. The graduate must be paid by an Irish company to access GradStart funding.

Get the support you need to step into new markets.  Check your company’s eligibility on this link below.

Apply for GradStart now.

5 ways to make the most of your Market Discovery Fund project 

Learning that your business has been approved for a support like Enterprise Ireland’s Market Discovery Fund is great news. But it is followed by an important question. How can you make the best use of that financial support to maximise its value to your business?

 

1.    Make the most of Enterprise Ireland’s resources

Use all of the resources available to you as a company supported by Enterprise Ireland while you carry out the project and conduct your research.

Your Development Adviser 

Stay in touch with your Development Adviser throughout the project. Let them know you’re interested in attending relevant market and sector events and they will keep you top of mind.

39 overseas offices* 

Make time to visit Enterprise Ireland’s most relevant overseas offices as part of your project. With offices in 39 locations worldwide, our advisers have expert knowledge of the markets and sectors of most importance to Irish exporters.

If you alert the in-market team to your visit well in advance, they may be able to arrange meetings with valuable local contacts. After your visit, remember to stay in touch with the market advisers you know to stay up-to-date with local opportunities and developments.

(*39 correct as of 3 December 2019, date of publication)

Market Research Centre

Conducting the right market research is vital to maintaining your competitive edge and enjoying successful export growth – but it can also cost time, money and resources for which your business must budget.

The information specialists at Enterprise Ireland’s Market Research Centre offer a wealth of experience available to guide you to the most relevant reports and databases for your needs, and to provide support before and during your visit. They can help you to access current market research reports from some of the world’s leading publishers, such as Euromonitor International, Frost & Sullivan, and Mintel. The Centre is available free-of-charge to companies supported by Enterprise Ireland across the regional office network.

 

2.    Focus on your most promising markets

One important rule of thumb is to consider no more than three markets within a Market Discovery Fund project. Carrying out a market prioritisation exercise and comparing the potential of two or three markets within a region can be a smart use of this type of support.

Whichever markets you consider, remember that internet research alone will only take you so far. Travel to each market you are considering where feasible. You will learn far more on the ground than you can from behind a screen.

Also think carefully about the bandwidth (covering both people and finance) required to manage the project. Projects such as this typically take no more than six months, unless you recruit a graduate or entry-level executive to undertake a more substantial piece of research.

 

3.    Assess trade fair options

If you are planning to exhibit at a trade fair, try to visit the year or season before, so you can assess if it really is a good fit for your business. The most important factor to look out for is if the right kind of buyers and decision-makers attend.

If it is a big fair, spend some time establishing which is the right hall for your company to exhibit in. Being in the wrong hall is a waste of time and resources and can leave you and your team feeling frustrated.

If you decide to exhibit next time around, get in touch with the organisers as early as possible to find out costings or packages in addition to availability, as previous exhibitors are likely to be given priority.

 

 

4.    Know the claims process and track everything

You can find all the information and forms you need to submit your claim(s) to the Market Discovery Fund here. This includes:

  • Instructions for making your claim
  • The claim form
  • A claim form checklist
  • A timesheet template
  • A Director’s Statement template
  • A progress report form
  • More information on the claims process.

 

While at this point your application has been approved, it is vital to keep detailed records of all expenditure relating to your project. This can include:

  • Timesheets for employees, as relevant wages and salaries can be covered, subject to conditions outlined here
  • Receipts and invoices for all foreign travel and subsistence expenses directly related to the project. Remember these must be incurred by company employees supported on the project
  • The cost of purchasing reports and databases relating to a new market or sector (when relevant and not accessible through the Market Research Centre).

 

5.    Understand the value of what you learn

At first, it might seem disappointing if research indicates that a valid opportunity to bring your product or service to a particular market or markets does not exist. But it is actually a great lesson.

It is far better to be aware of this insight before committing fully to a market, as discovering a lack of potential later will cost your business much more.

Knowing which markets not to prioritise can be just as important as understanding which ones are most worth investing your time and resources. Refining your overall market strategy is a valuable outcome of a successful Market Discovery Fund project.

Remember, you must contact your assigned Enterprise Ireland Adviser to discuss your Market Discovery Fund application before you submit it. If you’re a first-time applicant, you need to register on the Enterprise Ireland Online Application System.

To discover how your company can take the step into new markets, visit: globalambition.ie/steps     

InvoiceFair: how their innovative financing platform proved to be a game changer for Human+Kind

Experienced financial services professional Helen Cahill saw that SMEs were being restricted by financing barriers. Along with two like-minded colleagues, she set up an innovative financing platform to enable Irish businesses to reach their full potential. For a company like Human+Kind, the solution was a game changer.

Human+Kind began in a kitchen in Cork in 2013, where founders Jeroen Proos and René van Willigen first brewed their signature ‘family remedy’ cream.

“It was a shared passion for animals, nature and healthy living that made us want to develop a natural, vegan and cruelty-free skincare line,” explains Proos, “but we also wanted a product that is kind to humans: kind to skin, and kind to the wallet.”

By 2015, Human+Kind had extended its line of Irish-made skincare products and reached an eclectic range of customers from across the globe. Jeroen explains, “We really want to be affordable and accessible to as many people as possible.”

In 2016, they brought Jeremy Smith on board as an executive officer. Together, the Human+Kind team began to build their customer base. “We really put a lot into good, smart networking, at trade fairs and online, getting our products out there.”

The hard work paid off. With persistence and “a bit of luck”, the company has placed Human+Kind amenities in 50,000 hotel rooms, and has an annual lip balm order from Turkish Airlines.

The real break came last year, with a purchase order worth $2.2 million from a US subscription box company called FabFunFit. “They had seen some of our products and they approached us and asked us if our production capacity was big enough to do large numbers. We have always set our sights on building as a global brand so we said yes. But we didn’t actually have the capital to meet the order!” explains Jeroen.

“The problem was,” adds Jeremy, “not only did the order exceed our credit limits with our suppliers and manufacturers, it was also pushing our manufacturers to exceed their credit limits with their material suppliers. After talking to the bank, we realised there was no solution there. I even looked into whether I could swing financing it personally.”

Having exhausted these options, the team sought advice from Enterprise Ireland. “I reached out to our advisor,” says Jeremy, “and she put me in touch with someone who recommended a couple of companies that might be able to help. After talking to InvoiceFair, I very quickly realised that they could really help us, not only for this one deal but also in the long term.”

 

The final hurdle

“The most difficult thing in business should be winning the sales order, not financing it,” says InvoiceFair’s co-founder, Helen Cahill. She has spent her career working with SMEs in all sectors: “I saw companies blocked from expanding because they didn’t have access to progressive and relevant working capital finance solutions. At the same time, in the investment world there is a continuous search for yield, particularly returns that are not correlated to the broader market.”

With co-founders Peter Brady and Ivan Fox, Cahill set out to develop a solution. “We were all seeing what SMEs were struggling with,” says Helen, “Peter had spent much of his career in manufacturing, so he has been in the trenches with a deep understanding of the challenges associated with working capital.

We knew the problem we needed to solve, but it was really working with SMEs that inspired us to develop solutions to their specific problems,” Helen Cahill, co-founder InvoiceFair

The resulting solution, InvoiceFair, is an online platform where SMEs with a funding need connect with a pool of institutional funders. The model is based on receivables trading. SMEs leverage their future receivables, such as invoices and purchase orders, as tradeable assets. Funding is secured on the back of these assets.

“SMEs can leverage their quality receivables when they need to release cash,” explains Cahill, “and not just at invoice stage, SMEs can do this at the very beginning of a contract”. This is known as ‘purchase order finance’, where up to 70% of the contract value is released to pay suppliers upfront and fulfil contract costs. This source of finance means that companies can tender for much larger orders. In addition, the model does not limit funding due to debtor concentration, transaction size or geography, for example country of export. The latter is of particular benefit to companies with global markets.

“In order to develop the best solution, we always meet our clients face-to-face,” says Helen. “Jeremy met with Peter, Ivan and I to discuss Human+Kind, their vision for the company and the opportunity with FabFitFun.”

The core of InvoiceFair’s work involves independently researching companies and their customers. “Our due diligence is often more thorough than a bank’s, both in terms of the SME and the funder. This ensures the integrity of the marketplace for everybody,” says Helen. Jeremy provided the purchase order and background financial information on Human+Kind, while InvoiceFair researched their US customer, FabFunFit. In this way, InvoiceFair enabled Human+Kind to leverage on the blue-chip purchase order from FabFunFit to finance the sales order. Within five days, Human+Kind had secured their funding.

 

InvoiceFair provides a launch pad

“This case study is what we are about,” says Helen, “connecting Human & Kind to a pool of institutional funders enabled them to leverage their high-quality purchase order to pay suppliers upfront. More importantly, it resulted in their skincare brand being in two million homes in the US. And now they have successfully scaled the business internationally, which is so exciting for them.”

“This deal has really provided a nice launch pad for us to grow the business in the US and Ireland,” says Jeremy, “and it’s changed things. Prior to this we were doing around a million in turnover, and now we are doing that several fold. That would not have happened without a partner like InvoiceFair.”

Help your company grow by using the Market Research Centre

With Brexit a reminder of the importance of diversifying and discovering exciting new export opportunities, Enterprise Ireland’s Market Research Centre can help.

Conducting the right market research is vital for businesses to maintain their competitive edge and enjoy successful export growth. According to a recent Enterprise Ireland survey, more than four out of five businesses plan to diversify into the Eurozone – a smart move given its potential export market value of €38bn alone.

Enterprise Ireland-supported companies can benefit from support in their plans to expand their reach. Here are five ways that our Market Research Centre can help.

 

1. Access world-class market research

Conducting market research before exporting into new markets can cost time, money and resources for which your business must budget. The Market Research Centre can help by providing access to up-to-date premium market research reports from some of the world’s leading market research publishers, such as Euromonitor International, Frost & Sullivan, and Mintel.

The Centre provides access to:

  • Country reports
  • Global company profiles
  • Industry sector reports
  • Trend forecasts.

The Centre is available free-of-charge to companies supported by Enterprise Ireland across the regional office network.

With some individual reports costing tens of thousands of euro, the potential value of using the service is immense.

 

2. Know your markets

When planning to export, the most important step is to learn as much about your new target market as possible. Accessing the latest research available through the Market Research Centre will help you to understand potential export regions and the competitors already operating there. Questions you should consider include:

  • What is the size of the market?
  • Who are the big players?
  • Is there a dominant brand in the market

       

      3. Know your channels

      When Abcon, an abrasives and industrial hose manufacturer from Co. Cavan wanted to increase exports to the Eurozone after the Brexit referendum, they needed to understand the markets that would help to grow the business.

      With a high volume of sales driven by internet searches, accurate information about the names of products in local languages proved essential to underpinning successful international digital marketing tactics.

      Lyn Sharkey, Sales and Marketing Director for Abcon, says that the Market Research Centre’s information specialists helped the company to obtain such information, in addition to lists of potential leads and trade events to attend – all of which would have been far more difficult to source alone.

       

      4. Insights about your customers

      Understanding the demographics of a market and the competitors already succeeding there is of little value unless you also understand your new potential customers, and how your offerings should be tweaked or positioned to best appeal to them.

      One of the most vital considerations for any company is: “what does your customer want, and how does it differ from what you’re already doing and delivering?”.

      When Irish Dog Foods, the Naas-based pet food manufacturer, was planning to enter the South Korean market, they asked these same questions. The company turned to the Market Research Centre to learn which customers it should sell to.

      “One of the things we learned during our market research is that there are practically no large dogs in Korea,” says Darren Keating, Marketing Manager of Irish Dog Foods. “That meant we specifically targeted the owners of small dogs. That information came from the Market Research Centre.”

       

      5. Guidance from information specialists

      The Market Research Centre’s information specialists have a wealth of experience and are available to guide you to the most relevant reports and databases for your needs, and to provide support before and during your visit.

      Sometimes the best support is reassurance from a specialist that you are heading in the right direction, allowing you to use your time efficiently.

       

      Contact Us

      Contact the Market Research Centre to discuss your research request and to arrange a visit to our centre in Dublin or to any of our eight regional office hubs.

      Phone: +353 (1) 727 2324

      Email: market.research@enterprise-ireland.com

      Opening Hours: Monday-Friday 9am-5pm

      GradStart Programme

      GradStart: 3 reasons why your company should apply

      With Irish companies increasingly urged to step into new markets, the benefits are clear – new opportunities can equal new customers to deliver big growth.

      The challenges of communication and cultural understanding are sometimes a barrier that can make companies nervous about pursuing those rewards.

      But support is available to help you attract top talent that will enable your business to succeed and scale in new export markets. Top among these is a unique programme called GradStart, which has helped many Irish companies to overcome the challenges of communicating with customers and partners overseas. It provides funding for Enterprise Ireland-backed companies, across a broad range of business sectors, to employ graduates in a variety of positions.

      Why apply for GradStart?

      1. Attract top graduate talent

      Get the tools your company needs to successfully compete for graduate talent in a crowded marketplace. Helen McMahon, senior executive for Client Skills with Enterprise Ireland, advises:

      “Having the right skills in a company is a huge issue in an era of low unemployment. To get the skills they need, Irish SMEs also have to compete with multinational companies and overseas employers for candidates. GradStart can really help with attracting the right talent into a company.”

      The benefits of GradStart can also extend beyond meeting the immediate skills needs of a company. Long term, Irish companies can build relationships, not just with graduates in their sector but with relevant education and training institutes. These relationships can position you at the very cutting edge of your industry not just now, but into the future.

      1. Build your company’s capability

      Using GradStart helps Irish companies to build capabilities across a broad range of disciplines, including engineering, ICT, operations, technology, and finance. In fact, the only two areas for which GradStart support is not available is for graduates working in direct sales and marketing.

      Helen adds, “With graduates, people often immediately think of sales and marketing. But language graduates have a great deal more to offer. For example, they can work in market analysis or customer analysis. They can help develop a business case or have input to the new product development or adaptations to existing products.”

      1. Stimulate innovative thinking

      A recruit with a fresh perspective can help your business to approach challenges and opportunities in new ways, by questioning the way things are done and introducing new ideas about products, processes and business models.

      Helen says, “To succeed in European and global markets, Irish companies need the confidence of knowing they have the best talent, the most innovative thinkers and the freshest ideas in their sector. By enabling them to attract, retain and build long-term relationships with ambitious, talented individuals, GradStart helps Irish SMEs develop a real competitive edge in new markets.”

       

      Special support for languages

      The Eurozone should be high on the list of markets targeted by Irish exporters. The scale of the opportunity is immense. Enterprise Ireland-backed companies currently send €7.9bn in exports to the UK.* If they were to export the same amount per head of population to the Eurozone, that figure would rise to €38bn. [*Source]

      If the Eurozone is a market you have yet to explore, GradStart can help. While the programme is available for graduates in a wide variety of disciplines, there is a particular focus on language graduates given their importance in developing export markets.

      “Irish companies have traditionally focused on English-speaking markets and it’s true to say that, as a country, we don’t generally have great foreign language skills,” explains Helen.

      Research shows that Ireland lags behind our European neighbours on language proficiency and that can impede a company’s ability to succeed in non-English speaking markets.

      “It’s not just about being able to speak to clients and business partners in their own language, although that’s important,” says Helen. “At a deeper level, it’s about understanding the cultural nuances and having a clear picture of the business environment as it is, not as you think it might be.”

      “You can have a brilliant product or service but if you have no grasp of sometimes quite subtle differences in, for example, marketing norms, visual preferences or business processes you won’t meet with the same success. The only way to truly understand a customer is to speak their language.

      “To really build relationships in non-English speaking export markets, the companies and clients you’re dealing with really need to feel you understand where they’re coming from in terms of language and culture. They’ll appreciate you putting that energy into understanding them which can make all the difference in a new market.”

       

      What does GradStart offer?

      GradStart provides financial support for a company to recruit up to three graduates. That covers 50% of a graduate’s yearly salary, up to a maximum of €15,000 a year in grant aid (ie a salary of €30,000) for two years, depending on certain conditions.

      For graduates with proficiency in a language relevant to the business role, the grant increases to 70% of the salary, up to a maximum of €21,000 a year for two years.

      It is available for Irish graduates or for overseas graduates, based either here or overseas. As long as the graduate is being paid by an Irish company, GradStart can provide funding.

      Get the support you need to step into new markets. Apply for GradStart now.

      World class Irish companies have rising ambition levels for Japan

      World class Irish companies have rising ambition levels for Japan

      Pat O’Riordan, Overseas Manager for Japan and Korea at Enterprise Ireland, describes what Irish companies need to succeed in one of the world’s largest and most sophisticated markets.

      Irish exporters are waking up to fresh opportunities in the Land of the Rising Sun. While the country may not have regained the stellar growth rates it enjoyed in the 1980s, Japan remains the world’s third-largest economy. Japan’s corporates, driven by the stellar performance of the export sector, are cash rich with strong balance sheets.

      It’s also highly attractive, as a “rich, advanced and sophisticated market. It is respectful of intellectual property and open to world class innovation,” O’Riordan adds.

      Growing our ambition in Japan

      If we have in the past “lost concentration” on Japan, it may be because of the considerable barriers to entry. We are now fortunate to have an increasingly sophisticated and globally ambitious base of client companies, and a market which is more open to external trade.

      “Companies best positioned to win in Japan share particular attributes,” O’Riordan says. These are world-class technology, products or services; high levels of innovation, and management that is committed to – and able to handle – the lengthy sales cycles and demanding customer services levels common in the market.

      “Companies really need to be strategically interested in the market to engage. For those who do, the prize is a market of scale and sustainability.”

      A ‘hard sell’ rarely works. “Companies coming in here sometimes don’t appreciate how serious the Japanese are about detail. They will want to know who is funding you, how long you have been around for and how long you’re likely to be around for. Your first presentation slide should not be about your technology, or your value proposition, it’s about your heritage and sustainability as a long-term partner,” says O’Riordan.

      Be ready for Japan’s most pressing questions

      Expect demanding technology and customer service requirements. “Japanese people will ask multiple questions before they buy. They are data-driven, technology-driven, and very service driven. Take the questions as a compliment, they are investing their time in you,” he adds.

      While there is potential across a variety of sectors, from fintech to travel tech and medtech, opportunities often emerge as a result of policy and regulatory changes. That has occurred in relation to eldercare, as the country’s aging population generates demand for both assisted living solutions and medtech innovations. In relation to renewable energy, opportunities can be found in Japan’s search for ways to reduce its dependency on nuclear power.

      Changes in its visa rules have opened it up to unprecedented levels of tourism, with numbers on track to reach 40 million visitors per annum by 2020, driven also by the arrival of low-cost carriers into the country.

      Plan your market entry strategy for Japan

      Between 2014 and 2018, companies backed by Enterprise Ireland saw year-on-year growth of 14.5%.

      “Companies that get it right can and need to scale up in Japan. To succeed you need to be resilient on the way in and have an ambition and scale agenda to realise a return on investment.”

      Read how Connolly’s Red Mills became the largest importer of premium horse feeds in Japan

      Irish companies considering a market entry strategy for Japan should undertake high level-research and then carefully verify and validate it. Once you have established a good product/market fit, look for partners – Enterprise Ireland can assist with both.

      In Japan it’s not just the language that creates an additional barrier, but the business culture, which must be appreciated and understood. As such, we advise companies to expend shoe leather in market.  There is no substitute for visiting repeatedly to understand the nuances of the market. Ultimately it makes the decision to invest in an on the ground presence a much easier one.

      The recent EU Japan Economic Partnership Agreement provides for a much-improved free trade environment between EU and Japan across several categories, which “will add significant momentum to Ireland and Japan trade relations, not least in the food sector,” he says.

      Taking the time required to win your first customer will pay dividends. “If you can point to a satisfied Japanese customer, there is no more powerful reference customer across Asia,” says O’Riordan.

      The overarching message on Japan is that it very open to and welcoming of world class Irish companies with good product market fit and an ambition to scale. It is proving to be a very rewarding market for committed Irish companies, as is evidenced by the export performance of our clients in recent years and rising levels of ambition for the market.”

      Hong Kong

      How Irish companies can leverage fintech disruption in Asia Pacific

      Digital disruption in Asia Pacific offers opportunity for Irish fintechs. The Asia Pacific region is leading the way when it comes to the use of financial technology innovations. For Irish fintechs, opportunities abound, suggested Felimy Greene, former digital officer Asia and EMEA at Citi.

      Social platforms are disrupting banking in Asia Pacific

      Speaking about digital disruption in the world’s most dynamic region for Ambition Asia Pacific, a major conference organised by Enterprise Ireland, Greene described how social networking platforms are leading the charge when it comes to disrupting the banking sector in Asia.

      Korean messaging application Kakao, which the average Korean person is using for 14 hours a month for daily communication, is a primary case in point, he said. In 2017, it launched a highly anticipated digital-only bank, which provided a “real shock to the banks in the country and an eye opener for the banks around the region,” he said. Within 24 hours of the launch of Kakaobank, a quarter of a million people had opened an account.  By the end of the first month, that number was three million. “All of it digitally without a single branch, and with a very novel and fun approach to the user experience,” said Green.

      The trend in Asia is clear.

      “Consumers love the super apps” such as WeChat, Grab, GoJek and Line, all of which started variously as social media messaging or ride sharing apps in the region but segued into payments, “and so do the investors that are financing them,” he said.

      “These apps are going to have a huge impact on many industries, not just banking, across Asia and this model is something you can start to see being replicated in Europe and in the rest of the world.”

       

      Paytech innovations in China

      China is already home to what is “probably the scariest vision of the future possible for a banker,” he said, given how success platforms such as Alipay and WeChat are achieving in China, where they are already moving beyond payments into areas such as investments and insurance.

      “It’s staggering to see what they’re doing, the ease with which they’re doing it and the efficiency – using custom-built cloud-based technology.”

      Massive disruption around payments has already taken place across the region. Among the most prominent features to emerge is the use of QR codes and phone camera for payments, which allows many Asians to go through their entire day without ever needing cash, or indeed cards.

      “This is turning some of the fundamentals of banking upside down,” he said, not least for bank branches that have become redundant right across Asia Pacific.

      “The incumbent banks have a lot to do to optimise their footprint and get out of the business of physical business. In many cases, branches are only necessary for face-to-face meetings to open an account but regulators are now starting to move quite quickly to recognise the opportunity for financial inclusion (which these new platforms offer) and so are changing the laws, changing the rules.” The result is that, increasingly, face-to-face meetings are no longer required at all.

      “The advantage is going to the digital disruptors and the banks are really scrambling to catch up,” said Green.

       

      Regulators helping to drive change in Singapore and Hong Kong

      Locations such as Singapore and Hong Kong are leading the trend, where regulators are helping to drive change. The monetary authorities of both have launched significant initiatives and compete with one another on this front, driving change, he said.

      “Singapore went very big early on and introduced legislation around sandboxing to enable banks to experiment, and to use cloud, for example, which was forbidden in most countries as little as three four years ago.”

      Its fintech festival now draws 45,000 people from around the world every year and is recognised as the largest and one of the most influential of its kind.

      Hong Kong’s fintech event is starting to get similar scale, with about 15,000 people attending last year.

      “Everyone in Asia is coming to these events. It’s a fantastic opportunity to network, to recruit talent and just to feel out the market, I’d highly recommended it,” said Greene, who lives in Singapore.

       

      Financial inclusion driving fintech in Asia Pacific

      Financial inclusion is one of the biggest drivers of fintech in the region and demand for it includes not just major centres such as Singapore and Hong Kong but places such as Vietnam, Cambodia and Laos.

      It represents a huge opportunity for Irish fintechs.

      “Banks are so focused on the transformation that they’ve got to go through that there has never been easier to get through the door with a new solution or a new idea. Most of the banks have dedicated innovation teams that are looking for solutions. Regulators even have such groups. And inward investment authorities are offering significant incentives to companies that want to establish in Asia,” he said.

      Fintechs looking to establish a base in Asia Pacific will find Hong Kong and Singapore “for starters” vying with each other to get you to establish a base in their country. “They are going to give you subsidies on payroll, grants, and may even give you free office space. It’s extraordinary what the possibilities are for those who are willing to venture out,” said Greene.

      “This is a huge opportunity for Irish companies because all this change requires massive amounts of technology that banks cannot possibly build themselves as they would have done in the past.”

       

      Learn more about opportunities in the fintech sector and how Enteprise Ireland can support your ambition.

      Business opportunities are heating up in Iberia

      Irish travellers visit Iberia in their droves – at least two million last year alone. But while we have long since exported our tourism to Spain and Portugal, the same cannot be said for Irish firms.

      Given the proximity of Iberia’s Eurozone neighbours, with a GDP five times that of Ireland and offering gateways to growing domestic markets, as well as to Latin America and Africa, Irish exporters should take a closer look.

      While Spain and Portugal joined Ireland, Italy and Greece as the hardest-hit economies during the crash, they have emerged, like Ireland, as reformed models showing above-average Eurozone growth.

       

      New opportunities in Spain

      Spain is the powerhouse of the peninsula with the country’s real GDP and job growth set to exceed that of the euro area for the fourth year in a row.

      With 10 times the population of Ireland, Spain is the much larger market opportunity with a GDP of €1.2 trillion and a 2019 growth rate forecast at 2.1% by the IMF. While unemployment remains high at 14.7%, in key sectors such as telecoms, banking, travel tech and services, it has a wealth of expertise, as would be expected from a country home to telecoms and banking giants Telefónica and Banco Santander.

      Spain’s logistics infrastructure is excellent, hosting two of Europe’s biggest airports in Madrid and Barcelona, while its 46 ports serve the Atlantic and Mediterranean, and its internal rail network is one of the most advanced in Europe. It has the digital infrastructure to match and ranks fourth in the world for e-government services.

       

      Spain’s business renaissance

      While the market has been perceived as more difficult to enter for exporters, this is changing as Spain continues to experience a post-crisis renaissance. Language remains a traditional barrier for entry, as does the country’s regional devolution, which poses challenges to marketing and product fits between areas.

      At Enterprise Ireland’s Ambition Spain and Portugal event in Dublin, delegates heard how exports of companies supported by the agency totalled €338 million last year. Spain is a knowledge-based economy, where services account for around three-quarters of economic activity, the conference heard.

      Irish firms may look to some of the strongest growing sectors, such as telecommunications, life sciences and agriculture. Telecoms is expected to grow to around €21 billion by 2022, with agriculture growing to some €27.4 billion.

      Opportunities are there for Irish firms with innovative solutions willing to put in the market research, Gedeth Network founder Juan Millan told attendees.

      “Irish companies are very well known for their innovation and their technology,” said Millan. “Consequently, we are very interested in Irish offerings in medtech, life sciences and fintech.”

      Exporters should be aware that Spain acts as a bridge beyond the Eurozone, thanks to longstanding trade links from its colonial past to Latin America.

      “It’s a good place to access decision-makers for firms in Latin America, as they have headquarters in Madrid and Barcelona,” he said. “And remember, Irish firms have great access to North America, the UK and Australia, which is equally of interest to Spanish firms. There is a natural synergy to be had and you should use this if you have activity in these markets as part of your negotiating position.”

      Tourism remains huge at more than €180 billion per year – half the GDP of Ireland – and offers opportunities to Irish firms in travel tech. “Think not only about the sun and sangria,” Millan said. “But all the solutions you can offer to that market.”

       

      Economic growth in Portugal

      Being the smaller neighbour has not stopped Portugal transforming into a high-income advanced economy with a high living standard. Its growth forecast at 2.2% for 2019 is ahead of the likes of Germany, with unemployment steady at 6.8%.

      The country’s major cities, Lisbon and Oporto, are the country’s major industrial hubs, with Lisbon accounting for banking and financial services, oil and gas and ICT hubs – and is now home to the world-class Web Summit founded in Dublin – while to the north there is a focus on manufacturing. Tourism is a valuable sector looking for travel tech solutions in a market centred mainly in the Algarve and expected to grow from around €22 billion last year to €27 billion by 2023.

      Like its bigger neighbour, Portugal’s colonial legacy sees strong trade links remain, offering gateway trade opportunities to not only Brazil but African markets such as Angola.

      According to Professor Jorge Sa, from the Swiss Business School, Portugal presents an untapped export opportunity to Irish firms worth around €3 billion. “There are great chances for firms working in pharma, organic chemicals, electronic equipment, essential oils, machinery and plastics,” he said.

       

      Enterprise Ireland supports for expanding to Iberia

      Accessing either market requires thorough research, and there are, of course, traditional barriers to entry such as mature supply chains and language issues, but there are a range of Enterprise Ireland supports to aid firms looking to future-proof their export sales including the Market Discovery Fund and GradStart, which provides up to 70 per cent of two-year salaries for graduates with relevant market language skills.

      In the meantime, Enterprise Ireland’s office in Madrid is ready to assist Irish companies with ambitions to be more than just tourists to Iberia.