APC

“Enterprise Ireland has the knowledge and understanding of the various industries and markets and is very willing and supportive in passing on the information and advice.” – Sharon Davin – R&D Grants Manager

Who

APC are a pharmaceutical and biotech process research company based in Dublin.

How

Development Advisers from Enterprise Ireland were able to help APC rapidly access global pharma and biotech markets.

Result

Support from Enterprise Ireland allowed APC to create processes that are robust and portable. This allows their partners to have flexible supply chains, speeding up delivery to end users.

See How We Helped APC

 

Chanelle

Tenacity and R&D Drive Chanelle Group Growth in the EU

“The EU accounts for a much larger percentage of the total global veterinary pharmaceutical market – making up around 36% of the €23bn total, compared to 14-16% in South America.”– Michael Burke, Managing Director

 

Key Takeouts

  • Higher prices and stable markets made EU the priority export market.
  • Concerted and strategic R&D investment has been a key driver of growth.
  • Enterprise Ireland supports have helped develop innovation and production capacity.

Case Study: Chanelle

Chanelle Group’s success in Europe has been largely based on founder Michael Burke’s long-term vision and awareness of the need to take time to develop markets which he believed held potential for the company.

A qualified veterinary surgeon, he decided to give up his practice in the mid-1980s as he had spotted an opportunity to manufacture generic pharmaceutical products for animal health.

In 1985 he bought a seven-acre site in Loughrea, Co Galway and started out with just two staff manufacturing products in a 40,000 sq ft warehouse for the Irish and export markets. “It was a small beginning, but we grew organically every year since as we learned,” he says.

Nowadays, Chanelle is the largest Irish-owned manufacturer of pharmaceuticals in Ireland, employing 395 people and exporting to 80 countries worldwide, with key markets in the EU, Australia, New Zealand, Japan, South Africa and the Middle East.

The group supplies ten of the top 12 multinationals in the world in both the human and veterinary pharmaceuticals sectors, with a product range including anthelmintics, anaesthetics and antibiotics that have come off patent. Sales growth in the past three years has been 30%, reaching around €100m in 2016.

Burke was named Visionary CEO of the Year in the 2016 Animal Pharm Awards in January. Animal Pharm is a worldwide animal health publication in existence for over 30 years. Chanelle also won the Exporter of the Year 2016 award at the Irish Exporters Association’s annual awards.

Top Tips for Exporting to Europe:

  • Perseverance and persistence are the keys to successful product registration.
  • Clear and simple strategy and goals enable organic growth.
  • Strong sales depend on continuous innovation.

For more detail, click here

Exporting strategy

When Chanelle started out as an exporter it concentrated on South America and the Far East as it was easier to get product licences in those regions, according to Burke. “Europe, and the UK, was exceptionally difficult in terms of registering products. These markets were protectionist at the time, only wanting to grant licences to local companies operating in our sector,” he notes.

However, in 1996 Burke took the strategic decision to pull out of South America and redirect his focus onto the EU as he felt there were better long-term opportunities there and it was a higher price market.

“The EU accounts for a much larger percentage of the total global veterinary pharmaceutical market – making up around 36% of the €23bn total, compared to 14-16% in South America,” says Burke.

“The first few years in Europe were very difficult but we just had to live with it. You could have a product registration application submitted for two or three years in any one market before you would even get a reply from the authorities – they just weren’t interested in registering foreign products.”

Burke was undeterred and believed that patience would pay off in the EU after his experience of cracking the Japanese market. “We were the first company to introduce generic veterinary pharmaceutical products in Japan and it took us six years to gain a foothold there, with the help of the Irish ambassador at the time,” he recalls.

“It’s a different ball game in Europe now. Everything is much easier from a regulatory perspective. Things changed in 2003/4 – now as a pharmaceutical manufacturer you just have to meet the necessary requirements and will get a product registered in about a year and a half.”

Chanelle was required to register its products in each country in Europe individually. Once it had managed to get product licences the markets were open to dealing with the company and it was easy to get distributors, according to Burke – who makes a point of visiting all the company’s international customers personally at least once a year.

Now, Chanelle Group has over 1,700 animal health licences registered in the EU and 500 in the rest of the world – the largest number of registered veterinary licences of any company in Europe. It holds over 800 product licences for human health products worldwide.

About 83% of Chanelle’s business is in the EU at the moment. The veterinary side of the group has grown by 326% in the past ten years and by 236% in the past five years. Growth rates on the human side have been similar, having come from nothing in 2000.

Chanelle’s approach in Europe was to start with the UK, followed by Spain and Germany. It set up a dedicated UK subsidiary, Chanelle Animal Health UK, in 1992 and in 2000 established Chanelle Medical, which focused on human generic pharmaceutical manufacturing.

“The building of a new facility in the mid-1990s in Loughrea gave us the impetus to diversify,” says Burke. “We have totally different distributors, sales staff, regulatory staff and research and development [R&D] departments for the two sides of the business.”

Focus on R&D

The group as a whole is very focused on R&D as a way of differentiating its offering and dealing with competition. This has been a key driver of its growth. It has over 70 people working in R&D now, including 40 people at its R&D laboratory in Amman, Jordan. Chanelle Group also has sales offices in the UK and India.

“We invest over €8m annually in R&D and this investment will continue as we launch 75 new products over the next five years in both human and veterinary pharmaceuticals,” says Burke.

“We try to pick products for our pipeline that other companies may not be picking. This is an art in itself. For example, on the veterinary side we are developing ten ‘super generic’ products, one of which we have launched. There is nothing similar to these products on the market – other products may have the same active ingredients, but not the same formulation.” The super generic product launched was Rheumocam Granules, which treat musculoskeletal disorders such as arthritis in horses.

Chanelle is in the process of completing a 30,000 sq ft expansion of its 300,000 sq ft facility in Loughrea as part of a €70m investment programme supported by Enterprise Ireland. This will double production capacity at the site and lead to the creation of 175 new jobs over the next five years.

“One of the keys to our success has been our people, 60% of whom are third-level graduates,” notes Burke. “This will continue to be the case as we look ahead to expansion into new markets including the US. We expect revenues to increase by 65% over the next five years.”

Chanelle’s Partnership with Enterprise Ireland:

  • Availed of various supports including overseas advice and R&D supports.
  • Enterprise Ireland Lean programmes have helped drive operational excellence.
  • Completing a major expansion of its Loughrea facility as part of a €70m investment programme supported by Enterprise Ireland.

To see how Enterprise Ireland has supported Chanelle from day one, click here.

Sweet seduction of Switzerland should whet Irish firms’ appetites

Jane Greene, Enterprise Ireland Market Adviser for Germany, Switzerland and Austria explains the allure of Switzerland for Irish companies looking to export.

Switzerland is on top of the world – almost literally, because from the dizzy vantage point of those Toblerone-shaped peaks in the Alps – it is number one for competitiveness, according to the World Economic Forum Global Competitiveness Report 2016/17.

Retaining this position for the eighth year in a row, despite the Swiss franc remaining sky-high since it was unpegged from the euro in January 2014, is a testament to the sophistication of its economy.

Innovation is key to this. Switzerland was ranked first in the world for innovation by the European Union in 2016. The Swiss Federal Institute of Technology Zurich and the University of Zurich are listed 20th and 54th respectively on the 2015 Academic Ranking of World Universities, while the International Institute for Management Development in Lausanne is among the world’s top business schools.

History and geography play a part too. For centuries, the Swiss have controlled access through one of Europe’s major physical frontiers – the Alps. Swiss engineering ingenuity has been honed by the need to tunnel and build a network of cable cars, rail tracks and motorway against gravity-defying odds, giving them one of highest road and rail densities in Europe.

Their precision engineering prowess in watchmaking has made them leaders not only in luxury goods, but also in the medical-devices industry. And, of course, those Heidi-inspiring landscapes give us Swiss chocolate, Emmental, Gruyère and an international dairy and food ingredients industry. Switzerland is an attractive market for Irish companies because it is strong in areas where Ireland also has world-leading capability and expertise. This includes pharmaceutical manufacturing, medical devices, dairy and food ingredients, financial services and engineering.

Along with the Brown Swiss cattle breed, chocolate and the Alps, neutrality is badge of Swiss identity – a shared value in a country with a historic Catholic-Protestant divide. It also has four official languages – German, Italian, French and Romansh, each with its attendant culture leanings – and 26 cantons, with the power to determine local regulations and taxes. Neutrality has made Switzerland a unique player in international relations and a major base for international agencies like the United Nations and the Red Cross, as well as sports governing bodies, including the International Olympic Committee and Fifa.

It has also contributed to Switzerland’s historic standing as a safe financial haven. Switzerland’s financial sector, including its banks and insurance industry, remains in rude health, providing some 6pc of all employment in Switzerland and accounting for a tenth of value-added.

Alongside major financial players – UBS, Credit Suisse and Zurich FS – Switzerland is home to global giants in pharmaceuticals and the food industry; for instance, Nestlé, Novartis and Roche. With 15 home-grown Fortune 500 players, it punches above its weight compared to larger neighbours, Germany, France and Italy. Now is a good time for Irish business to consider this market. Swiss companies are feeling the pain of the strong franc and are looking to retain competitiveness by sourcing outside the country.

Currently, Switzerland is the 11th-largest export market for Enterprise Ireland clients. Total sales rose from €295m in 2014 to €306m in 2015. This is higher than larger markets such as Canada, Australia and South Africa.

Switzerland’s appeal is manifold. A prosperous market, political stability, a competitive tax rate and good rankings for ease of doing business. Being outside the European Union presents few difficulties for Irish exporters because it is a member of the single market.

For sure, it’s an expensive place. But Swiss companies have massive purchasing power and a desire to do business externally. With direct flights to Basel, Zurich and Geneva taking just two hours, and plenty to occupy business travellers’ down time, Irish supplier could find Switzerland a sweet seduction.

To learn more about Enterprise Ireland supports and for further information on exporting click here

Two Irish Medtech Companies with Global Ambition partner with Northwell Healthcare

The largest healthcare provider in New York State, Northwell Health, signed and sealed two new partnerships with Irish Medtech businesses. Northwell Health is using solutions from Irish companies to enhance customer experience and improve efficiency and productivity, thanks to a partnership signed with Enterprise Ireland.

Northwell Health has 22 hospitals and 600 outpatient facilities, and cares for more than 1.8 million people a year in the New York area, and beyond. President and Chief Executive Michael Dowling is highly focused on continuous innovation in what he views as a fast-changing and increasingly more competitive market.

Northwell Health reviewed over 50 Irish companies and agreed deals with two – Technopath Clinical Diagnostics and Salaso Health Solutions.

Technopath developed a first-of-its-kind, consolidated immunochemistry testing product. Consolidation is attractive to companies like Northwell Health because it enables clinical labs to significantly reduce handling requirements, reclaim storage and minimise waste, leading to a more efficient quality control process.

“The solutions Technopath has developed have dramatically helped us to improve the quality, efficiency and cost-effectiveness of our laboratory quality control processes.”

Northwell Health has signed a 50-50 joint venture agreement with Technopath, with a view to promoting the Irish companies’ offering to labs all over the US. It owns one of the biggest labs run by a health system in the US – performing more than 30 million tests and analysing 200,000 surgical specimens a year.

Salaso Health Solutions is based in Kerry. The company has developed a platform which allows patients to use their smartphones or tablets to access and interact with high-definition video exercises prescribed by their clinicians.

The deal expands on the company’s existing contract with Northwell Health to provide online care management services to stroke survivors and patients with movement disorders and other neurological conditions.

Under the agreement, Northwell Health will invest in Salaso Health Solutions to enable the company to further develop the solution, expanding the scope of online rehabilitation care to patients with cancer, COPD [Chronic Obstructive Pulmonary Disorder] and other medical conditions.

“We are always interested in solutions that can improve clinical outcomes. Salaso’s app can improve what a patient does at home after they have been treated by a doctor so they don’t have to come back to the hospital and are more knowledgeable,” said Dowling.

Until two years ago, Dowling didn’t appreciate the scale of the entrepreneurial developments that have been built in Ireland. “I spent a couple of days going around to a lot of companies with Enterprise Ireland and I was completely blown away,” he says. “The capabilities and competencies that exist in Ireland, especially in areas such as Medtech, are phenomenal. In my view, this is down to the education system and the innovative spirit, personality and knowledge of the people.”

One of the areas where Irish Medtech companies are particularly strong in is digital health, according to Dowling.

“Everything is becoming more democratised because of the access consumers have to mobile phones. We do business with other countries, but there is nothing as expansive as what Irish companies are doing in the whole digital health and customer experience space. The consumer is the biggest change agent in healthcare. We have to deliver what the consumer wants. The innovations coming out of Ireland fit right in with that.”

 

Learn more about the Irish companies adding value to the North American health systems and key information on doing business in the USA.

 

 

3 Steps to Successfully Launching a Medical Device in Europe

When launching a medtech device in any new market, there are typically challenges to overcome. However, the European Union is widely accepted as being an easier market to overcome compared to the USA. Essentially, there are three steps to follow to ensure it is a more efficient process:

Authorisation

Reimbursement

Route to Market

 

Authorisation – A Key Factor to Medtech Green Light

In Europe, every marketed medical device must carry a Conformité Européenne (CE) mark indicating that it conforms to relevant directives set forth in the EC Medical Device Directives. “Once your product is classified as a medical device and gets CE accreditation, it can be commercialised in any EU market,” advises Jean Charles Moczarski at Enterprise Ireland’s Paris office.

Non-implantable medical devices are considered low risk meaning manufacturers themselves can certify compliance and apply a CE mark. Higher risk devices must undergo an external review and may require clinical and/or non-clinical evidence to support approval.

The application can be filed in any member state and is reviewed by a ‘notified body’ authorised by that state’s competent authority. Currently, there are over 70 notified bodies operating in the EU; typically, these are for-profit, private companies.

The European regulatory process is an easier place to start, agrees Atlantic Therapeutics CEO Steve Atkinson. Atlantic Therapeutics has offices in Galway, London, and Salem in Germany. It attracted €15 million in venture capital to expand market reach for Innovo, a non-intrusive device to treat urinary incontinence by strengthening pelvic floor muscles. Moreover, European Union authorisation has helped open doors for Innovo in the Middle East due to the similarities between the EU and local regulatory regimes.

In contrast, medical device approval is overseen by a single authority in the USA – the Federal Drugs Administration (FDA).

In a comparison of the two systems published in 2016, Gail Van Norman noted, “Before approval of a medical device in the United States, a device must not only be shown to be safe, but efficacious. Medical devices approved in Europe need only to demonstrate safety and performance – they are not required to demonstrate clinical efficacy.”

Cork-based start-up PMD Solutions has developed RespiraSense as a continuous and accurate, discrete sensor that measures the mechanics of respiration in general ward patients who are at risk of adverse events until discharged from hospitals. The device has been trialled in hospitals in Ireland, Europe and Asia.

Having selected Europe as an initial target market, CEO Myles Murray says,

“It’s all about resources. SMEs need to be strategic about the territory they enter. The European CE pathway, although still rigorous, can be easier.”

If European industry and patient lobby groups have their way, this advantage will remain. However, it could be a case of watch this space. Proposed amendments to Europe’s medical device regulations, which would bring it closer to the US system, include involving the European Medical Agency in device regulation, tightening controls over notified bodies and requiring more rigorous clinical evidence.

Reimbursement: What you need to know to help green light your Medtech Device

Step two involves getting on the ‘approved list’ for reimbursement, so that customers – whether a hospital or patient – will be reimbursed by the relevant health insurer, if they purchase the device.

SMEs often make the mistake of assuming the data they have used to file for the CE mark will be sufficient to include them on a territory’s qualified list of products and services for reimbursement. In the era of value-based healthcare, companies need to prove that their product will deliver clinical, economic and, for patients, quality-of-life benefits.

Additionally, success in one European market does not offer a free pass to the next one. Companies should understand the various reimbursement schemes operating in intended target markets and consider what additional evidence might be required when setting up a clinical study. Specifically, they should analyse existing reimbursement arrangements for their product type or alternatively, work on getting a new procedural coding.

The Haute Autorité de Santé assesses whether a product should be made eligible for reimbursement by France’s national health insurance, based on clinical trial evidence and added clinical value. If the benefits are determined to be sufficient, the medical device is registered on a list qualifying it for reimbursement. The manufacturer then negotiates a reimbursement with the public pricing committee, or CEPS as it’s known, based on the clinical value and how it compares to existing products or therapies.

Atlantic Therapeutics found the French market relatively easy to navigate since a product code already existed for devices of Innovo’s type, allowing for reimbursement for homecare use. If Innovo is prescribed by a French doctor, the patient can simply call into a pharmacy with the reimbursement code to collect it.

The French medical device market is the second largest in Western Europe and the fifth largest in the world. Its formidable healthcare system has one of the highest spends in Europe representing 11.6% of GDP. Public health chalks up 78% of the total spend and the country is in the midst of a hospital investment programme. In Germany, healthcare expenditure represents around 11% GDP.

“The German healthcare market is unique because 90% of it is public, dominated by statutory health insurance,” says Marco Kalms, CEO of Palms & Partner, a consultancy firm based in Berlin.

Kalms says entry into the hospital (inpatient) side of the market is easy, and even off-label use of devices is permitted. On the ambulatory (outpatient) side, everything is forbidden unless approved. The Federal Joint Committee (G-BA) ratifies new procedures for coverage by the statutory health insurers.

“For the ambulatory market, you need to approach the Federal Joint Committee (G-BA), the highest decision-making body, to see if there is potential. They assess the clinical evidence and decide on how much to pay for it,” he explains.

“Once you have a CE mark, you can sell into the hospital market using an existing code or apply for a new code to one of the healthcare technology assessment bodies of the Federal Ministry of Health (BMG),” Kalms explains.

Billing is based on the German Diagnosis Related Groups (G-DRG). The compensation amount is based on data continuously gathered from German clinics. On the hospital side, the InEK Institute determines price.

“The German public healthcare market is running a surplus, something in the order of €28 billion to €30 billion, which is very different from the UK, the US, or France,” says Kalms.

“There is a reason for that. They are always looking for opportunities to save money, so with a reasonable price, a product can do well.”

“A misconception we see with a lot of clients is that having economic data will get you into the German market. The first data the health assessment technology bodies look at is clinical evidence, patient benefits and if there are proven sophisticated clinical studies.”

“A common mistake is for companies to put their workload into getting FDA and CE approval. Once they have it, they say now for reimbursement. They should have already started on this.”

Atlantic Therapeutics’ Steve Atkinson agrees and explains, “The reimbursement system in Germany depends on a network of insurers. Which insurer you are with determines how much you will get reimbursed. As a seller, you need to make sure your product is covered by each insurer, and you should get that done ahead of your launch in Germany. Otherwise, you are not going to get paid. Culturally, Germans are not used to paying for healthcare out of their own pockets.”

Route to Market: Medtech to Market

Having surmounted two major obstacles, companies have to address the final issue that faces almost any exporter – route to market.

Small medtech companies are usually best advised to sign up distributors. Additionally, they also need to be aware of the role of group purchasing organisations or GPOs. These are entities intended to help healthcare providers realise savings and efficiencies by aggregating purchasing volume and using that to negotiate discounts with manufacturers and distributors.

In France’s public hospital system, for example, the Parisian Hospital Board is a central buying group, comprising 37 hospitals organised into 12 hospital groups with 23,000 treatment beds. Its annual budget is around €7 billion.

In Germany, the leading group purchasing organisation is Prospitalia, with over 700 medical institutions and 135,000 hospital beds; 350 contracted suppliers; 500,000 listed items; and over €1 billion in purchasing volume.

Internationally, the dominance of GPOs has been blamed for narrowing channels to market to the extent that developing an effective medtech product is, in itself, not enough for a company to reach its ultimate customer.

“Public buying groups are large, powerful players when it comes to negotiating procurement contracts. This can be a hindrance for smaller companies,” says Moczarski.

Therefore, Irish companies must also work hard to create market pull, targeting influential surgeons, clinicians and patient groups to champion their products.

Medtech Innovation in Full Health at Med in Ireland

Deirdre Glenn, Manager of the Lifesciences Sector at Enterprise Ireland, discusses key trends emerging from this year’s Med in Ireland event.

Pierre Chauvineau, Vice President at Boston Scientific, described Ireland as “a small country with a strong economy, where collaboration and values matter”. As a number of the event’s other speakers noted, the latest research shows that Ireland’s medical technologies sector is in full health.

Enjoying exponential growth from 50 to 350 companies, Ireland has emerged as one of the world’s top five medical technology hubs over the last 20 years. 13 of the top 15 global medtech companies have bases in Ireland, showing that the country has become internationally recognised as a preferred location for the development and manufacture of high-tech medical products. The sector now counts over 350 medical technology companies, of which 152 are indigenous and generate over €600 million in sales and €400 million in exports, employing more than 6,500 people.

The figures for exporters based in Ireland look just as strong. With significant growth year on year since 2012, Ireland is the second largest exporter of high-tech medical products in the EU. The objective of Med in Ireland is to support further growth by enabling companies based in Ireland to build partnerships with buyers from 42 countries that attend. A number of announcements illustrated the potential of these initiatives.

Meditec Medical announced that it successfully tendered for a contract with the international Boston Children’s Hospital to manufacture and supply Mediflex pressure relief mattresses to its entire hospital. Irish technology company Kastus announced the launch of an antimicrobial solution which can be used on devices, door handles and sanitary fittings in hospitals and pharmaceutical manufacture to prevent the spread of micro-organisms such as MRSA and E. Coli. Seabrook Technology Group, the Irish-owned manufacturing software specialist, announced a partnership with Toolroom Technology to provide an end-to-end offering for orthopaedic manufacturers.

Innovation is a key theme of Enterprise Ireland’s Irish Advantage campaign, which supports diversification and export growth by encouraging global buyers to ‘source their Medtech advantage’ and buy Irish. As Kevin Sherry, Enterprise Ireland’s Executive Director of Global Business Development, commented at Med in Ireland, “Our exports and employment are built on Ireland’s world-class innovation system.” This year’s event included its first dedicated Medtech Innovation Showcase to highlight these strengths.

Ireland’s medtech advantage is supported by investments in Research, Development and Innovation. 60% of medtech companies in Ireland are engaged in R&D and in 2015 companies spent over €205m on such activities. Enterprise Ireland has introduced a range of innovation supports to further foster the development of medical technologies, help clients to win more research funding through the EU’s €80 billion Horizon 2020 fund, and encourage knowledge and intellectual property-sharing. Technology Gateways leverage industry-focused expertise in Institutions of Technologies across the regions. Health Innovation Hub Ireland partners clinicians, academics, and entrepreneurs that work together to accelerate commercialisation. BioInnovate Ireland is a technology training programme in which academia, clinicians and industry collaborate to develop novel medical technologies. Shortly before Med in Ireland, the launch of another such initiative was announced; the BioExcel Medtech Accelerator Programme at NUI Galway, to support our pipeline of innovative start-ups.

The announcements at Med in Ireland demonstrated the commercial potential of these initiatives. Ireland’s innovation advantage is driving global market penetration for Irish exporters and supporting partnerships with reputable institutions, including Northwell Healthcare and the Cleveland Clinic. Med in Ireland showcased companies that are taking full advantage of these opportunities, building partnerships that secure business wins on a global scale. Medtech companies in Ireland are not only growing sales in traditional export markets but diversifying into new, higher growth markets. Notwithstanding Ireland’s competitiveness in medtech, these companies continue to face uncertainty generated by Brexit. To support them to succeed, we must continually innovate and showcase Irish innovation across the world.

Enterprise Ireland companies with Global Ambition

Attendees at Enterprise Ireland‘s International Markets Week heard from established Irish companies successfully selling globally and had the opportunity for meetings with Market Advisors, available to provide expertise on exporting to new markets.

If you are attending IMW please consider the following:

  • In which markets are you successful and how have you achieved this success?
  • What is your business/value proposition?
  • Why have you decided to target this new market?
  • What market validation have you carried out and what evidence do you have for a demand for your product / service?

Contact the International Markets team at International Markets Week for further information.

Medtech star Aerogen supported from the start by Enterprise Ireland

Enterprise Ireland’s support of Aerogen began with feasibility funding in 1997, when John Power founded the company in Galway, and has been consistent ever since.

Having started in Galway in 1997, Aerogen has grown to the point where its innovative aerosol drug delivery solution has reached 75 markets around the world.

In every international market Aerogen is active in, Enterprise Ireland was its first port of call in terms of learning about those markets and accessing key contacts, according to CEO John Power.

Most recently, it worked closely with Enterprise Ireland’s overseas office in Dubai where Aerogen is setting up its own office to serve the Middle East.

“We worked with Enterprise Ireland’s people on the ground in Germany, France and the Nordic countries for years and we still use its overseas offices all over the world”

“We have found in every market that you will not get a better national industrial support group for exporting than we have with Enterprise Ireland. The people on the ground always go the extra mile and are contactable day and night.”

As a company, Aerogen is heavily focused on research and development (R&D). Supports from Enterprise Ireland have allowed the company to continue to innovate and develop new clinical products – which would probably have been too risky to undertake alone, notes Power.

“Our aerosol drug delivery solution made its name in intensive care units around the world. While this continues to be a strong focus, we have since developed products for use in emergency departments and are working on products designed for operating theatres.”

The agency has also been hugely supportive when it comes to attendance at trade shows, adds Power – for example Aerogen is just back from the Arab Health event, where it shared a booth with Enterprise Ireland and other Irish companies.

Lean and R&D Important Enterprise Ireland Supports for Chanelle

“We have availed of various Enterprise Ireland supports including overseas advice, R&D grants and Lean supports. We are very focused on efficiency, and the Lean supports have been invaluable in this regard.

Enterprise Ireland’s emphasis on Lean practices helped us to take things a step further and go for Shingo accreditation, the programme for which we started in 2016.”

When it comes to Enterprise Ireland supports, Chanelle Group has availed of many initiatives which have made a difference to the Galway manufacturing company.
Tom Kelly, divisional manager for life sciences and the team at Enterprise Ireland have been a great support to Chanelle Group over the years, according to founder and managing director Michael Burke.

Having started the generic veterinary and human pharmaceuticals company in 1985, Burke was focused on exports from the very early days. Enterprise Ireland was always by the company’s side as it made strategic shifts along the way such as in 1996 when it became more focused on Europe.

Awarded by the Shingo Institute at the Jon M Huntsman School of Business at Utah State University, the Shingo prize goes to organisations that demonstrate a culture where principles of operational excellence are deeply embedded into the thinking and behaviour of all leaders, managers and employees.

Chanelle is also in the process of completing a 30,000 sq ft expansion of its 300,000 sq ft facility in Loughrea as part of a €70m investment programme supported by Enterprise Ireland. This will double production capacity at the site and lead to the creation of 175 new jobs over the next five years.

Tips for EU success from Chanelle

Around 83% of generic pharmaceutical manufacturer Chanelle’s business is now in the EU, but it hasn’t been an easy road. In the early days, it had to overcome significant challenges in terms of getting products registered in different markets. Here, managing director Michael Burke provides his gems of wisdom for companies keen to make it in the EU:

The number one lesson I have learned in relation to exporting into the EU is never to give up. You have to keep trying and submitting the dossiers – no matter what business you’re in. Perseverance and persistence have been a huge help to us as a company.

The key to our success in the EU has been having a clear strategy. You need to know what you’re about and what your goals are. I am a great believer in keeping things simple. We have a simple way of operating and it gets us places. In the past five years we have doubled turnover and it has all been organic growth. The foundations are in place to achieve this again in the coming five years.

Investment in innovation, both on the product development side and in operations, is vital. We now have 70 people working in R&D in the veterinary and human pharmaceuticals businesses. This is a high-cost centre but if you don’t invest in R&D as a company like ours you won’t have any success. Sales depend on continued innovation. On the process side, we have put huge resources and effort into introducing Lean practices to drive efficiency. We are currently working on achieving Shingo accreditation to highlight our operational excellence.

Iran: From Zero to Trading Hero?

With the lifting of economic sanctions, Iran could well be THE global market growth story of the coming year

It isn’t often that a large and mature economy opens for business with half the world in one fell swoop. But that’s exactly what occurred, following the lifting of sanctions, on the Islamic Republic of Iran.

Only the Saudi Arabian economy is currently bigger in the Middle East and North Africa (MENA) region, and Iran, with a population of some 80 million, almost two-thirds of whom are under 30, is poised to challenge for the number one spot in the coming years.

First Steps

Tehran Honorary Consul for Ireland in Iran Alireza Feizollahi says that a path is now being beaten to Iran’s door.

“Right now, if you want to book a hotel in Tehran, it’s almost impossible. Trade delegations are coming here every week from all over the world,” Feizollahi says. But he cautions that this is a highly regulated country and companies must carefully study the market to see how they can be successful.

Sean Davis, Enterprise Ireland’s Manager for the MENA region, has been closely following developments in Iran’s $400 billion economy. He points to a very real hunger in the Iranian business community for new technology and innovation to fuel economic development.

“Iran has been on the side lines of global growth for some time, and there is a huge appetite to redress that. All around, you get the sense of people driven to capitalise on the new opportunities.”

Given the closed nature of the economy in recent times, primary research, in the form of market visits and relationship building, is highly recommended. Davis stresses that preparation and planning are very important on every front, from securing the necessary business visa to identifying the best way to utilise your time there.

“Though English is commonly spoken, it doesn’t predominate. You won’t be able to use your ATM or credit cards, and Tehran is a very large and very busy city, and by no means cheap. Packing a short itinerary with meetings that criss-cross the city isn’t going to be a runner,” he warns.

Enterprise Ireland supported a number of exploratory visits, with sectors such as healthcare, aviation, agri-tech, education, ICT, financial services and fintech, all in the mix. Fintech is likely to be among the more immediate opportunities given that the country’s financial services sector requires considerable investment and upgrading as it reconnects with its peers across the globe.

For clients, Davis recommends the first step is to contact Enterprise Ireland itself. “We are building a contact base of people Irish companies can reach out to, who will help suggest meetings and allow them to hit the ground running.”

Search for Quality

Dr Amir Kordvani, a senior associate with international law firm Clyde & Co, advises on sectoral investments across the Middle East and recently undertook a detailed look at the potential Iran offers to companies across the business spectrum. “What Iranian businesses are looking for, and it will be a requirement to any procurement proposal, is to show that you are bringing the very latest know-how and technology to the country. They are not interested in something from 10 years ago,” he says.

Irish companies are frequently warned of long sales cycles when they enter a new market, but Kordvani’s view is that Iran could represent something of an exception. “It really depends on how strong you are in the area you are operating. However, generally, Iranians are very commercially minded, value strong relationships and are very frank and open, so it doesn’t take that long to build trust from that perspective.”

A final, but important, piece of advice is to recognise that, whatever field you operate in, the value of quality customer service as a differentiator cannot be overstated. “In the past, customer service has been very poor in Iran,” Dr Kordvani says.

“If you want to lead and exploit your opportunity, then you should prioritise your customer service and your after-sales support as much as the quality of your product. Companies that can do that will be very well rewarded in this market.”