Building an online presence in Germany

Building your German online presence – Best practice in localisation and eCommerce

Building an online presence in Germany

 

Selecting the route to market can be one of the main challenges for any business looking to export to Germany. While in the past there may have been a preferred or single route to market, businesses are achieving success using multi-channel approach to engage the market at different levels.

Enterprise Ireland’s team in Germany has seen the importance of online to not only sell products and services but also to support the German customer in their buying journey. Buying decision are often made well in advance of the first contact. Your online presence is a key factor in informing and influencing your customer about your business and why they should consider you for their needs.

Enterprise Ireland has vast experience in advising businesses on German customers’ perspectives and expectations and how to develop an effective German online presence. In conjunction with Glocafy, Enterprise Ireland has developed this Best Practice guide with sectoral insights and advice from companies already trading in Germany.

Help your business to succeed locally, download your Best Practice Guide to Building your German online presence.

Scale 21 – Helping businesses to get established in the UK

The UK has always been and remains Irelands largest single trading partner with a wealth of opportunities for Irish companies.

To support Irish companies to establish themselves in the UK, Enterprise Ireland has run the Scale UK mentoring programme since 2012.

This year’s Scale 21 invites companies to advance their businesses by finessing their strategies, developing their UK messaging, analysing their sales channels and becoming pitch ready with inputs from our experienced mentors.

Download more information on Scale 21 or watch our programme overview below.

Gain insights from a previous participant and mentor who discuss their experiences with Scale UK.

Gillian Doyle, CEO Cerebreon discusses her experience of participating on Scale UK and gives her advice for companies applying for next year’s programme.

Carol Ward, President at Man GLG and Scale UK mentor shares her experience of Scale UK, working with fellow mentors and Irish diaspora and the importance of supporting companies with growth ambition for the UK.

 

To learn more about the Scale 21 programme download our guide.

Portwest – targeting new markets with GradStart

GradStart

 

Bringing linguistic graduates onboard allowed us to bring in talent that could research Spanish and French speaking territories, and open opportunities for our sales teams, which contributed to our target of 20% growth.

Deirdre Clarke, HR Manager, Portwest

Overview:

  • Portwest is a market leader in the design and manufacture of stylish, comfortable, high-quality workwear that meets recognised international standards.
  • With customer support staff in over 120 countries, the company used Enterprise Ireland’s GradStart initiative to attract fresh graduate talent with French and Spanish language skills to research new markets and drive business activity.
  • The GradStart programme offers salary support of up to 70% for the employment of graduate talent to assist companies when expanding into new markets.

 

1. What attracted you to get involved in GradStart?

We are very fortunate to have a great Development Advisor (DA), who consistently keeps us informed of programs which may be of benefit to our specific business. As we had already taken part in the similar G4IG program, we felt that GradStart would be another fantastic initiative from Enterprise Ireland to help with the development and international growth of our business. At that time we were also in the process of developing a formal Portwest Graduate Program. The timing was ideal for us as GradStart gave us the additional option of introducing a linguistic element to this program.

 

2. What did GradStart allow you to do that you wouldn’t have done otherwise?

GradStart allowed us to provide opportunities to newly qualified graduates at our headquarters here in the West of Ireland, and to include a linguistic dimension to our commercial team which up to now was 100% English speaking. We now have two talented graduates with French and Spanish capabilities who are able to help us explore new market opportunities In particularly across South America and Mexico.

 

3. What challenges and/or opportunities did GradStart help you address?

We had struggled with the exploration of non-English speaking markets. Bringing linguistic graduates onboard allowed us to bring in talent that could research Spanish and French speaking territories, and open opportunities for our sales teams, which contributed to our target of 20% growth. In turn, this allowed us to provide further job opportunities in these regions as we were able to justify the recruitment of sales staff to follow through on the opportunities identified by our graduates.

 

4. Which areas of the business did the graduate contribute to?

Market research and explorative work in heretofore unexplored territories. This is ongoing and while GradStart partially funds the salaries for such graduates for a two year period, we would envisage the continuation of such due to the success of these roles and how the program helps contribute to Portwest’s growth.

 

5. Were there any learnings from your participation in GradStart that you have taken forward into your business.

We have learned that only hiring experienced staff with x years’ experience in x industry can be limiting. Hiring graduates with their fresh approach and up to date knowledge of their areas of expertise can truly contribute in a meaningful way to our corporate goals. Furthermore, the satisfaction of being able to bring these graduates straight from college to management roles within such a short space of time is highly rewarding for any employer. We currently have graduates in managerial positions in our sites in Australia, USA and HQ and will look to add Europe and the UK to this as part of our 2020 Graduate program.

 

6. Would you recommend GradStart to your business peers? If so, why?

This is a fantastic way to introduce a graduate program to your company if you do not already have one. We had previously brought in graduates on an ad hoc basis, but between G4IG and now GradStart, this meant that we were able to formalise a program and become confident in our offering. This is a fantastic opportunity for any graduate looking to kick-start their career and with Enterprise Ireland funding, it is wonderful that businesses can get involved in such a great initiative.

 

7. Which languages were the graduates skilled in?

French and Spanish.

 

8. Have you stayed in touch with the graduate?

Yes – our graduates are still with us as they joined us in September 2019 for a two year period. One graduate will remain on site here at Portwest HQ while the other, following an initial training period at Portwest headquarters, has now relocated to our Kentucky office where they will continue to work with our Sales, Commercial and Marketing teams on exploring new markets. We see this as an ongoing project now, and a model which we would hope to continue after our current GradStart program is complete.

Learn more about GradStart and how it can support your business growth.

Ambition France brochure

Ambition France: How Irish companies make time for the market

An important commodity that has no weight, and can’t be seen or felt, is one of the most highly valued of all by the French – time. If you intend to do business in France, factoring in ‘time’ is one of the most fundamental mindsets Irish firms must focus on.

It was a key learning faced by all the Irish companies that shared their export experiences at the most recent Ambition France conference in Cork. The Enterprise Ireland event brought together Irish exporters to share their experiences on diversifying into new markets.

Deals take a time in France, partnerships need to be nurtured over time, and even the most routine meeting must be given time. But do not mistake length of time as a needless delay. French business culture takes time because of its approach to detail, and the value it places on evidence-based decision making.

Tekelek Commerical Director at Ambition France conferenceEoin Licken, Commercial Manager at Tekelek, the Shannon-based oil-monitoring business told delegates: “Everything takes longer in France. It’s a slower route to market and risk aversion is fundamental to public and private life. French business would much rather move slowly and not make a mistake.”

The mindset is written large through the French economy. It is typified by slow and steady growth. It is a large  €2.5 trillion economy set to grow by around 1.3% this year. It is the world’s seventh-largest economy and the third biggest in the Eurozone.

Tekelek’s entry to the French market was via a distributor but when their distributor was bought out a gap in the market emerged for their level-sensing technology.

“It meant within 18 months we had signed with all the major oil companies,” said Licken.

 

Market Entry

Entry to the French market comes with a high barrier in terms of getting up to speed on the technocratic nature of compliance and red tape. While it appears at first sight as a barrier it is actually the opposite, according to Brendan Fleming, Director of Business Development at Klas Telecom.

Klas had intended to provide its telecoms hardware to the German rail network but ended up with the French operator SNCF.

“We found that in other EU markets, when tenders were issued, they were very often issued around a specific product or solution. In other words, the issuer knows who they already have in mind for the tender.”

“However, we found that in France, they left it very open. They laid out the specs, of course, but were more interested in finding a range of solutions and were flexible in discussing them. This was vital to us and led us into the French market instead and SNCF were very impressed with our flexibility.” said Fleming.

Of course, many business opportunities come from chance meetings, insights or third-party events, which an exporter can then choose to react to. But a fundamentally sound market entry plan will go a long way to removing many unnecessary obstacles on your route to market.

Enter the Eurozone via France

Last year, Enterprise Ireland opened its second office in France, in Lyons in addition to Paris. France also plays a key role in its Enter the Eurozone Programme, a tightly pipelined scheme for key management team members to make their first foray into Europe. The programme is aimed at companies with little or no exports into the Eurozone region. Over the course, the CEO and another senior colleague will address the critical challenges in their chosen Eurozone market and target a first significant contract win.

The rewards for doing your market research on France and adapting your product – and your approach – are many. Cork delegates heard how Irish-owned Barclay Chemicals managed to expand its pesticide division into one of the largest agri markets in the world with a pesticide market alone worth €2 billion.

Sandrine Cuozzo, Barclay’s Commercial Manager, said: “Some 10 years ago, we just had one distributor but we changed our model and now have 200 distributors. We marketed flexibility as being part of our solution, and to keep pace with shipping demand we leased facilities in France so we could deliver within 24 hours rather than the week or so it takes to ship from Ireland.

“The barrier to entry is high. There’s no doubt about it,” Cuozzo told delegates. “But the results are worth it. Once you have a French customer, you find them to be very, very loyal and the relationship will be solid.

“For instance, if there is a problem, a French customer will not simply drop you, they will come and talk to you about it and try and resolve it rather than turn their back and you and go to a rival.”

That kind of loyalty takes time and time is something you cannot buy. “But it’s worth it,” said Cuozzo.

Evolve UK – New UK importing rules with HMRC – Establishing a UK presence webinar

 

The Evolve UK webinar series highlights the opportunities for Irish companies interested in doing business with the UK.

This webinar examines the upcoming rule changes to importing into the UK with insights from

– Deirdre McPartlin, UK Manager at Enterprise Ireland

– Margaret Whitby, Head of Stakeholder Engagement at BPDG

– Claire Wilson, Stakeholder Engagement at HMRC Customs and Borders unit

– Ruth Potter, Partner at Ecovis

– Gerry Collins, Managing Partner at Ecovis

Access key insights from sectoral experts with the Evolve UK webinar series.

The Future of Digital Transformation in US Dairy – webinar

The COVID-19 pandemic, price volatility, and the drive towards sustainability in dairy farming means that farmers, processers, and haulers now have different needs and challenges. In a time when digital solutions are in increasing demand in the US dairy sector, innovative Irish companies have proven that they have the answers.

Building on our strong reputation in dairy, Irish companies have developed products that are trusted by a wide range of end users in the US, from individual farms and haulers to large multinationals like Danone North America and Agrimark. Digital innovation has played a central role, as the US dairy industry seeks to modernise and automate, smoothing out processing inefficiencies and safety concerns. In leveraging digital, Irish companies can win in the space, by delivering scalable solutions that offer improvements across the entire value chain.

One example is Piper Systems, which recently won FDA approval for their Dynastream product – the only system approved by the NCWM authority as a legal for-payment device across the USA. Piper’s ability to deliver accurate weights and temperatures, fully representative samples, and real time product data and traceability results in a streamlined milk collection process, making it safer, easier, and more efficient.

Click below for a discussion on the US Dairy sector and its increased need for digital solutions with insights from:

  • Robert Troy TD, Minister of State for Trade Promotion, Digital and Company Regulation
  • Director of Milk Quality for Danone North America, Jennifer Walker DVM, Ph.D.
  • Leigh Hamilton, CEO of Piper Systems

Our webinar reflects on:

  • Opportunities and priorities for Irish companies entering the US agri/dairy sector
  • Trends and macro issues affecting US dairy
  • Importance of traceability in supply chains
  • US Demand for increased technology solutions in food safety and the impact of this along the entire value chain

For key discussion points see the below timings:

 

1:05 : Introduction from Minister Troy

13:40: How has the US Dairy sector has changed in recent years?

16:55: Dr. Walker on how digitisation has transformed ‘troubleshooting’ on-farm issues

19:25: What makes the milk collection process a great fit for digitisation?

23:30: What is more important to US customers – improving milk quality or process efficiency?

27:10: Digitising the dairy value chain and the importance of traceability to build consumer trust

34:00: The rise of automation and future data applications in Dairytech

37:50: How better data will change dairy forecasting and logistics

40:45: The importance of sustainability in dairy – how to ‘make sure consumers feel good about choosing dairy’

43:50: How industry will act as a catalyst for positive change in dairy

46:30: Q&A – How should Irish companies approach US dairy companies?

49:00: Q&A – What is holding back the adoption of technology in US dairy?

Dmac Media Director of Sales

Dmac Media – attracting new talent with GradStart

Tech graduates are highly desirable and form a key part of our growth plans.  We had issues competing for that talent and GradStart allowed us to offer a much more attractive package to graduates.”

Dave McEvoy, Sales Director, Dmac Media

Overview:

  • Dmac Media is a web design agency offering a full suite of web solutions including web design, eCommerce platforms, content management and digital marketing.
  • With offices in Dublin, Sligo and Cork the company used Enterprise Ireland’s GradStart initiative to attract fresh graduate talent and drive business activity.
  • The GradStart programme offers salary support of up to 70% for the employment of graduate talent to assist companies when expanding into new markets.

1. What attracted you to get involved in GradStart?

Tech graduates are highly desirable and form a key part of our growth plans.  We had issues competing for that talent and Enterprise Ireland‘s GradStart allowed us to offer a much more attractive package to graduates.

 

2. What did GradStart allow you to do that you wouldn’t have done otherwise?

Bringing in fresh talent to our business allowed us to focus more heavily on business development as a daily activity rather than a paper based plan.

 

3. What challenges and/or opportunities did GradStart help you address?

With qualified personnel we had lower training and induction costs this allowed us to keep up in a fast paced sector in a sustainable way.  The challenge (as always) was finding the right graduates.

 

4. Which areas of the business did the graduate contribute to?

Our graduates have broadened both our technical skillset as well as our graphic design and process management skills.  The impact was noticeable from day one.

 

5. How did participating in GradStart impact your business positively?

GradStart gave us a headstart on developing new products which in turn has brought our entry into new markets considerably closer.

 

6. Were there any learnings from your participation in GradStart that you have taken forward into your business?

We have evolved from a company with very standard and fixed methodologies to one that is now willing to experiment and develop better strategies.

 

7. Would you recommend GradStart to your business peers? If so, why?

Yes, it gives you time to focus on the business rather than just working in the business.

Learn more about GradStart and how it can support your business growth.

Cutting costs and reducing food waste: Positive Carbon’s solution for the hotel industry

We are all becoming more and more aware of our impact on the world, yet when it comes to business, profit often takes precedence. But if you can form a business that makes profit and helps the environment – then you’re onto a winner.

Enterprise Ireland’s Competitive Start Fund (CSF) is encouraging applications from eligible companies that address the challenges and opportunities relating to climate change. “It’s really exciting to see more environmentally focused businesses coming through,” says Aisling Kirwan, co-founder and Director of Operations at Positive Carbon, a recent recipient of funding through the CSF. “If you can bring together a business model while answering environmental concerns, it’s a win-win. And people are becoming more aware of the consequences of their actions and their impact on the world around them.”

Positive Carbon is a great example of a business looking to have a positive impact on the environment with a product that saves money for their customers. Aimed at the hotel market, Positive Carbon manufactures a solution to reduce food waste in as simple a way as possible.

“From research, we found that hotels were the biggest wasters of food by far,” Aisling explains. “From talking to chefs and getting feedback from general managers, we came up with a solution that we thought would work the best in a busy kitchen, with the aim of halving food waste. A hotel, on average, spends €200,000 a year on food that ends up in the bin; if we can halve this, we can help the hotel save money while reducing the environmental impact of the waste.

“Our solution is a fully automated food waste monitoring system. A weighing scales fits under any bin in any kitchen and sitting alongside that is a camera that looks directly into the bin. When waste is thrown into the bin, the scales weighs it while the camera takes a picture for identification. All of that information is collected and displayed for the client, so they can see exactly what is being thrown away. For instance, the information might reveal that 13 kilos of chicken was thrown away today – this clearly needs addressing. Avoidable food waste accounts for 66% of the waste in hotels, and with functions, that number shoots up to 87% – it’s an absolutely massive amount of waste, both food and money.

The United Nations has said that if we can reduce food waste, this is the single most effective thing we can do to reduce CO2 – and it’s such a quick and easy and achievable fix.says Kirwan.

 

CSF applications – a demanding, but rewarding process

With a background in the food waste industry working with innovative companies such as FoodCloud, Aisling and her co-founder Mark Kirwan first applied to Enterprise Ireland’s New Frontiers programme to see if their solution to reduce food waste could become a viable business; Positive Carbon then opened for business in May 2020.

“The CSF felt like the logical next step for us,” says Aisling. 

“We used the funds mostly for product development, to bring out a new version of the product, and then to upscale manufacturing as we are bringing onboard a number of new hotels over the next few months.

“I’m also taking part in the Innovate programme as part of that, the three-month accelerator programme for women entrepreneurs delivered by Dublin Business Innovation Centre in partnership with Enterprise Ireland, which has been really great. It’s good to be in an environment where you can talk about any issues or thrash out solutions.”

Like many other CSF recipients, Aisling says the application process was a rewarding exercise. “I definitely wouldn’t say it was easy! There are a lot of different stages to it, but it was also very enjoyable. It made us really think what we were trying to achieve in our business, get that down on paper and then be able to pitch our plan to a panel as well – and to be confident enough to answer questions. It’s definitely a demanding process but you get a lot out of it as well.”

 

Covid – time to prepare

Launching a new business during the Covid-19 pandemic certainly brings its challenges but for Positive Carbon it also gave them time to prepare. “With Covid-19 limiting hotel business, we’ve had the chance to sit down with general managers for a chat about our product,” says Aisling. “People are so generous with their time; it’s nerve-wracking to call up someone out of the blue but people are happy to talk to you and give you really valuable advice and feedback.”

Aisling says that the reaction from the industry has been positive – and no wonder, as this product has the potential to save businesses a massive amount of money, something that the beleaguered hotel industry will welcome. “After such a difficult year, hotels are excited to try new things. Food waste is such an unnecessary cost – and it’s not just the cost of the food itself, it’s the cost of the staff time in prepping, cooking and storing the food. The EPA (Environmental Protection Agency) estimates that when you take in all the factors involved in food waste, the true cost is €5,000 a ton.”

“We’ve come a long way in the last few months, and that’s with the support of Enterprise Ireland and the CSF”, says Kirwan.

Visit this page for more information about the Competitive Start Fund.

 

Why ‘no’ is the most common word used in French business

France is the most visited tourist destination in the world. Almost 83 million visitors a year make the trip to one of the most culturally rich and diverse countries in the world – and it’s easy to see why.

But visiting as a tourist, as many Irish people do, only scrapes the surface of the French psyche. How France deals with visitors is not always the same as how French business is conducted and it is important to discern the difference.

Irish business culture has evolved into an open, often informal and flexible solution-based environment, driven both by Irish innovation and the requirements of multinational partners. Given that we are an export-driven economy, we are outward facing by default and used to finding bespoke solutions.

 

How French business culture differs from Ireland

It could not be a more contrasting picture in France. French business culture can appear formal to the point of excess, governed by layered hierarchy and tiered bureaucracy.

Combined with French pride in putting their native tongue foremost, it may appear, at first, a difficult cultural barrier to overcome.

At Enterprise Ireland’s most recent Ambition France event, Irish exporters shared first-hand experience of French business culture.

By following the well-trod path to the UK, the US and the English-language friendly Benelux regions, Irish firms could be missing out on opportunities to break into one of the world’s richest countries. France remains a €2.5trn economy, with consistent growth. It is the world’s seventh-largest economy and the third biggest in the Eurozone.

However, for an Irish business keen to enter France, who has done its market research and established its product fit, it will soon become clear why the formality and ‘red tape’ exists.

France loves detail. Bureaucracy is there to establish – and protect – quality. Rather than act as a barrier for entry to the market, it levels the playing field for all competitors. It also means negotiations can be lengthy, and unlike the transactional price-based nature of, for example, the Netherlands, quality and attention to detail will be weighted highly in French business.

“It can seem bewildering,” Michael Stack, Managing Director of Tricel, the Killarney-based composites manufacturer told the conference. 

“But the rules are applied fairly and squarely. No-one is trading within our market outside of the regulatory system. It’s not just a rules-based country, it’s a rules-based country where rules are enforced. That makes it fair for everyone.” says Stack.

 

How to do business in France

It’s why, when doing business in France, one of the most common words heard in meetings will be “Non”. This is not a negative but actually the first step on the road to “Oui”. “Non” forms the basis of a discussion with your intended partner or client that will deal heavily with specifics and navigating French regulatory compliance.

“No doesn’t always mean ‘no’,” Nicola-Marie O’Donovan, Senior Agile Coach from BlaBlaCar, told delegates. “It will likely be the start of a conversation. In Ireland, we tend to say ‘yes’ too quickly. In France, an argument is usually the precursor to a discussion.”

 Formality must not be disregarded, even in looser cultural environments, such as the tech sector. Resist the urge for small talk and never ask personal questions unless invited to do so.

Within French organisations, it would be expected to inform senior figures ahead of team members of developments, even if it would seem to be non-essential information. Protocol matters.

Language skills will be mandatory if an Irish firm is to deal successfully in France or deal with French business partners. French is preferred and having a native French speaker on staff sends a very strong signal of your intent. It is quite normal to have a presentation deck in English but the discussion in French.

Do not underestimate French pride in their language. Make the effort to have marketing and web material accurately translated, preferably by a native French speaker.

“We went to a trade show early on in our venture in France and set up our display with our banner in French but it contained a grammatical error. Every single person who walked by our stand stopped and pointed it out,” Stack told the conference.

 

Get support from Enterprise Ireland

Language can be resolved, of course, with key hires and outsourced translation. Enterprise Ireland’s own GradStart programme will part-fund salaries of individual graduates with a language qualification in the key market helping to get your own boots on the ground in-country, something the French value highly.

Being there matters, agreed Eoin Licken, the Grenoble-based Commercial Manager of Tekelek:

There is often surprise when a prospect sees me ringing on a French mobile, in French, and you can see the change of tone in the conversation as a result.” Eoin Licken explains.

If your product fit is right for France and you are prepared to adapt to French culture, be prepared for a rewarding foray into the market, said Stack. He added: “If you a want a market where you can compete, where quality is valued rather than cost, then you should seriously consider doing business in France.”

team discussing market research plan

Access premium business intelligence reports with the Market Research Centre

The main ways client companies can utilise the Enterprise Ireland Market Research Centre

 

If you are interested in entering a new market or diversifying into a new sector, Enterprise Ireland’s Market Research Centre can help. Read how you can best use this Enterprise Ireland support.

Conducting market research can help to reduce business risks and assist your company to map out its journey to growing exports. To support client companies, Enterprise Ireland has invested in access to premium business intelligence databases in Market Research Centres in Dublin and eight regional hubs.

But how can you best access the Market Research Centre? Follow these five steps to make the most of your time there.

 

  1. Create your research objective

First, consider what the information you need will be used for and in what type of resource it is likely to be found. Resources provided by the Market Research Centre include:

  • Market reports
  • Country reports
  • Industry and sector reports
  • Company listings for lead generation
  • Trend forecasts
  • Journal articles

All of this information and research is provided by respected publishers and can only be accessed by clients within the Market Research Centre. The Centre’s information specialists work with a range of providers to ensure your company has access to the most up-to-date knowledge available. Once your research objectives are clear, then you are ready to take the next step.

 

  1. Explore the databases online

Get a sense of the databases you would most like to access at the Market Research Centre online before you make an appointment. You can even search for specific report titles here. By preparing in advance, and checking in with the Market Research Centre before your visit, you can ensure that relevant material is available when you need it and that your time is spent efficiently.

 

  1. Book an appointment

Contact the Market Research Centre to discuss your research request and to arrange a visit to the main centre in Dublin or to any of the eight regional office hubs. Currently there are facilities in the following Enterprise Ireland regional offices: Athlone, Cork, Dundalk, Galway, Shannon, Sligo, Tralee and Waterford.

To book your appointment, contact:

Phone: (01) 727 2324

Email: market.research@enterprise-ireland.com

Opening Hours: Monday-Friday, 9am-5pm.

 

  1. Stay up-to-date and social

The Market Research Centre blog is the best place to find the latest information about resources. This includes the most recent reports available to Enterprise Ireland clients, arranged into categories that are easy to search. From country-specific reports to individual sector research and Brexit-focused news, visiting the blog regularly will give you a sense of the breadth and depth of research and information available to consult during your visit.

You can also follow the Market Research Centre on Twitter to stay up-to-date with its latest news.

 

 

  1. Get guidance from information specialists

One big advantage of using the Market Research Centre is that you’re no longer alone. The Centre’s knowledgeable information specialists are readily available to guide you towards the most relevant reports and databases for your needs. The Market Research Centre’s information specialists can also help you to determine which reports are most relevant to your needs, or assist you with developing a plan of action on which sector or country you should start researching.

Conducting the right market research is vital for businesses to maintain their competitive edge and enjoy successful export growth. With Brexit a reminder of the importance of diversifying and discovering exciting new export opportunities, get the right support from Enterprise Ireland’s Market Research Centre.

GradStart

5 ways GradStart can help you to attract and retain graduates

Talent is one of the business world’s most valuable resources. The ability to attract, recruit and retain, ambitious, highly skilled employees is a must for every Irish company aiming for success in exporting markets.

Irish companies with the ambition to grow exports, will benefit from developing a competitive edge to attract the motivated and highly skilled talent they need. Enterprise Ireland’s GradStart offers just that. In addition to financial support, GradStart provides invaluable guidance on how to attract, retain and build long-term relationships with graduates.

Here are five ways GradStart can help you.

 

1. Know your strengths

Competing for top talent can be difficult for SMEs, due to competition for skills in the marketplace. In some cases, smaller businesses can also lack a dedicated department to focus on skills attraction and promoting the company brand. However, it’s important for Irish companies to develop a talent attraction strategy and articulate the strengths that make them attractive employers for many graduates.

Helen McMahon, senior executive for Client Skills with Enterprise Ireland, comments:

“There’s something really exciting about working for an SME. Employees have access to more business areas than they might in large multinationals, where roles are often strictly defined. Graduates get the opportunity to work with senior management teams, have more exposure to a range of processes and systems, and the potential for more responsibility at an earlier stage in their career development. Above all, there’s a chance to really make a difference in a smaller company.”

Accessing GradStart helps companies to gain confidence and expertise in these benefits in order to market them to the highly skilled people that can help their business to reach the next level.

 

2. Define the role

Be clear about the skills your company needs and remember that it should include both hard and soft skills. Hard skills include technical expertise and knowledge of a particular system or a way of working. Soft skills, such as the ability to build relationships; work as part of a team, manage people effectively, and creative problem solving, are just as important.

Helen explains: “To apply for GradStart, a company needs to have defined a specific role for a graduate, and there must be an underlying business case for the role.”

For example, a company may want to attract a graduate with specific skills attached to a particular project. Not only must the company be clear in their GradStart application about why those skills are needed, but it should also be clear on the importance of the project to the company’s overall development and export growth. Clarity on the job role and project will make your company more attractive to discerning potential employees.

 

3. Build a career path

Bright ambitious candidates are interested in more than salary and perks. Particularly at the outset of their career, good candidates want to know that a job will enable them to develop their skills and expertise.

Helen adds: “It’s vital to show graduates that you are thinking of their career path as much as they are. You’re looking to build a long-term relationship and you need to show them that you are committed to helping them grow and develop.”

Investing in a good employee’s development is one of the best ways of ensuring they stay with your company. Research indicates one common reason people leave companies is that they feel they have stopped learning and developing. Very often, they go in search of new challenges, rather than more money.

As part of the GradStart programme, you are required to plan a career path for your potential recruit, the focus on which can also be attractive to potential candidates.

 

4. Think long term

If a graduate employee eventually leaves your company, it is often wise to maintain a strong relationship with them. Opportunities to collaborate may appear later, or a role that suits them perfectly may be created within your company in the future. A strong relationship with previous graduate employees can also be an on-going source of valuable industry intelligence.

Helen comments: “When you’re recruiting a graduate, you aren’t just selling the idea of joining your company, you’re selling the idea of becoming part of an industry or sector. You want them to feel that this is an exciting industry with lots of opportunities. Even if they do someday move on from your company, it can be very beneficial if they stay within your industry.”

 

5. Use recruitment tools

As part of GradStart, you will be supported through the graduate recruitment process. You will be encouraged to advertise your new position on Enterprise Ireland’s dedicated website for graduate offers and initiatives – gradhub.ie.  This site is directly linked to GradIreland, which has access to 80,000 graduates approximately. You can, of course, source a graduate yourself. It is important to remember that, to qualify for GradStart, the employee can’t have previously worked with the company or be working there currently.

 

What does GradStart offer?

GradStart provides financial support for a company to recruit up to three graduates for a duration of two years each. The support covers 50% of a graduate’s yearly salary, up to a maximum of €15,000 a year in grant aid (ie a salary of €30,000) for two years.

For graduates with proficiency in a language relevant to the business role, the grant increases to 70% of the salary, up to a maximum of €21,000 a year for two years.

It is available for Irish graduates or for overseas graduates, based either in Ireland or overseas. The graduate must be paid by an Irish company to access GradStart funding.

Get the support you need to step into new markets.  Check your company’s eligibility on this link below.

Apply for GradStart now.

5 ways to make the most of your Market Discovery Fund project 

Learning that your business has been approved for a support like Enterprise Ireland’s Market Discovery Fund is great news. But it is followed by an important question. How can you make the best use of that financial support to maximise its value to your business?

 

1.    Make the most of Enterprise Ireland’s resources

Use all of the resources available to you as a company supported by Enterprise Ireland while you carry out the project and conduct your research.

Your Development Adviser 

Stay in touch with your Development Adviser throughout the project. Let them know you’re interested in attending relevant market and sector events and they will keep you top of mind.

39 overseas offices* 

Make time to visit Enterprise Ireland’s most relevant overseas offices as part of your project. With offices in 39 locations worldwide, our advisers have expert knowledge of the markets and sectors of most importance to Irish exporters.

If you alert the in-market team to your visit well in advance, they may be able to arrange meetings with valuable local contacts. After your visit, remember to stay in touch with the market advisers you know to stay up-to-date with local opportunities and developments.

(*39 correct as of 3 December 2019, date of publication)

Market Research Centre

Conducting the right market research is vital to maintaining your competitive edge and enjoying successful export growth – but it can also cost time, money and resources for which your business must budget.

The information specialists at Enterprise Ireland’s Market Research Centre offer a wealth of experience available to guide you to the most relevant reports and databases for your needs, and to provide support before and during your visit. They can help you to access current market research reports from some of the world’s leading publishers, such as Euromonitor International, Frost & Sullivan, and Mintel. The Centre is available free-of-charge to companies supported by Enterprise Ireland across the regional office network.

 

2.    Focus on your most promising markets

One important rule of thumb is to consider no more than three markets within a Market Discovery Fund project. Carrying out a market prioritisation exercise and comparing the potential of two or three markets within a region can be a smart use of this type of support.

Whichever markets you consider, remember that internet research alone will only take you so far. Travel to each market you are considering where feasible. You will learn far more on the ground than you can from behind a screen.

Also think carefully about the bandwidth (covering both people and finance) required to manage the project. Projects such as this typically take no more than six months, unless you recruit a graduate or entry-level executive to undertake a more substantial piece of research.

 

3.    Assess trade fair options

If you are planning to exhibit at a trade fair, try to visit the year or season before, so you can assess if it really is a good fit for your business. The most important factor to look out for is if the right kind of buyers and decision-makers attend.

If it is a big fair, spend some time establishing which is the right hall for your company to exhibit in. Being in the wrong hall is a waste of time and resources and can leave you and your team feeling frustrated.

If you decide to exhibit next time around, get in touch with the organisers as early as possible to find out costings or packages in addition to availability, as previous exhibitors are likely to be given priority.

 

 

4.    Know the claims process and track everything

You can find all the information and forms you need to submit your claim(s) to the Market Discovery Fund here. This includes:

  • Instructions for making your claim
  • The claim form
  • A claim form checklist
  • A timesheet template
  • A Director’s Statement template
  • A progress report form
  • More information on the claims process.

 

While at this point your application has been approved, it is vital to keep detailed records of all expenditure relating to your project. This can include:

  • Timesheets for employees, as relevant wages and salaries can be covered, subject to conditions outlined here
  • Receipts and invoices for all foreign travel and subsistence expenses directly related to the project. Remember these must be incurred by company employees supported on the project
  • The cost of purchasing reports and databases relating to a new market or sector (when relevant and not accessible through the Market Research Centre).

 

5.    Understand the value of what you learn

At first, it might seem disappointing if research indicates that a valid opportunity to bring your product or service to a particular market or markets does not exist. But it is actually a great lesson.

It is far better to be aware of this insight before committing fully to a market, as discovering a lack of potential later will cost your business much more.

Knowing which markets not to prioritise can be just as important as understanding which ones are most worth investing your time and resources. Refining your overall market strategy is a valuable outcome of a successful Market Discovery Fund project.

Remember, you must contact your assigned Enterprise Ireland Adviser to discuss your Market Discovery Fund application before you submit it. If you’re a first-time applicant, you need to register on the Enterprise Ireland Online Application System.

To discover how your company can take the step into new markets, visit: globalambition.ie/steps